Workshop Ops Lead - Boost Efficiency & Service

Lakes Hyundai; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Collaborative workplace culture

Access to Hyundai products and service

Safe, modern workshop facility

Wellbeing and work-life balance

Job summary

Lakes Hyundai is seeking a Workshop Controller to join our team at North Lakes, QLD on a full-time basis. This strategic role oversees workshop operations, scheduling and customer satisfaction to ensure efficient service.

You will coordinate with technicians and service advisors, monitor progress, maintain records and uphold safety standards while contributing to a positive team culture.

Qualifications

• Proven experience in a workshop or operations control role.
• Strong organisational and time management skills.
• Excellent communication abilities with both technical and non-technical staff.
• Knowledge of automotive servicing and repair processes.
• Valid driver’s licence.

Responsibilities

• Manage daily workshop operations including scheduling and resource allocation.
• Coordinate with technicians and service advisors to ensure efficient completion of repairs and services.
• Monitor job progress and ensure high quality workmanship.
• Communicate with customers about service progress and timelines.
• Maintain accurate workshop records and documentation.
• Ensure compliance with safety regulations and workshop procedures.
• Identify bottlenecks and improve workshop efficiency.
• Liaise with parts suppliers and external contractors as required.
• Handle warranty claims and documentation.
• Support staff development and foster a positive workshop culture.

Skills

Organisational skills

Time management

Communication skills

Problem solving

Leadership

Customer service

Driver's licence

Education

Automotive qualifications

Business/Operations qualification

Tools

Workshop management systems

ERP software

Job description

Lakes Hyundai is seeking a Workshop Controller to join our team at North Lakes, QLD on a full-time basis. This strategic role oversees workshop operations, scheduling and customer satisfaction to ensure efficient service.

You will coordinate with technicians and service advisors, monitor progress, maintain records and uphold safety standards while contributing to a positive team culture.