Workshop Manager

W3Global; Cairns Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Company vehicle

Phone and laptop

Job summary

W3Global in Cairns, Australia, seeks an experienced Workshop Manager to lead the local workshop with a hands-on, technical leadership approach. The role focuses on Auto Electrical or Transport Refrigeration expertise, managing people, workflow and customer relationships.

You will oversee daily operations, mentor technicians and apprentices, schedule jobs, ensure quality, and drive safety and efficiency while maintaining strong supplier relationships and customer satisfaction.

Qualifications

• Trade qualifications in Auto Electrical or Transport Refrigeration.
• Experience leading a team or supervising technicians.
• Strong diagnostic and problem-solving skills.
• Excellent communication and customer service abilities.
• Commitment to safety, quality and continuous improvement.
• Sound computer and administration skills.
• Current driver's licence.

Responsibilities

• Manage day-to-day workshop operations.
• Lead, mentor and support technicians and apprentices.
• Plan and schedule workshop jobs to maximise productivity.
• Ensure high-quality workmanship and customer satisfaction.
• Provide technical support and guidance to the team.
• Manage parts procurement and supplier relationships.
• Monitor workshop performance, efficiency and profitability.
• Maintain a safe and compliant workplace.
• Build and maintain strong customer relationships.

Skills

Auto Electrical

Transport Refrigeration

Team leadership

Customer service

Safety and compliance

Diagnostics

Administration

Driver's licence

Education

Trade qualifications in Auto Electrical or related

Tools

Computer literacy

Job description

We are seeking an experiencedWorkshop Managerto lead our Cairns operation. This is a hands-on leadership role suited to someone with a strong technical background in eitherAuto ElectricalorTransport Refrigerationwho can effectively manage people, workflow and customer relationships.

If you're currently a Leading Hand, Senior Technician, Service Manager or Workshop Manager looking for your next challenge, we'd love to hear from you.

About the Role

As Workshop Manager, you'll be responsible for:

• Managing the day-to-day operations of the workshop
• Leading, mentoring and supporting technicians and apprentices
• Planning and scheduling workshop jobs to maximise productivity
• Ensuring high-quality workmanship and customer satisfaction
• Providing technical support and guidance to the team
• Managing parts procurement and supplier relationships
• Monitoring workshop performance, efficiency and profitability
• Maintaining a safe and compliant workplace
• Building and maintaining strong customer relationships

About You

To be successful in this role, you will have:

• Trade qualifications and experience in either:
• Auto Electrical, or
• Previous experience leading a team or supervising technicians
• Strong diagnostic and problem-solving skills
• Excellent communication and customer service abilities
• A commitment to safety, quality and continuous improvement
• Sound computer and administration skills
• Current driver's licence

What's on Offer?

• Competitive salary package
• Company vehicle
• Phone and laptop
• Relocation assistance available for the right candidate
• Long-term career opportunity with a growing North Queensland business
• Supportive team environment
• Opportunity to help drive the future growth of the business