Workshop Controller

Q Automotive Group; Townsville City; On-site; AUD 70,000 - 95,000; Full time

Job summary

Carmichael Ford Townsville is seeking a skilled Workshop Controller to lead the service department and keep the busy workshop running smoothly, efficiently and to a high standard. You will coordinate day-to-day workflow, support technicians and help ensure customers receive the quality service they expect from Carmichael Ford.

You’ll be supported by the Workshop Foreman and management team, creating an excellent opportunity to take ownership of workshop performance while developing your

Qualifications

• Experience in an automotive dealership or workshop environment.
• Understanding of dealership and service department operations.
• Strong leadership and ability to drive team performance under pressure.
• Commitment to safety, quality and customer satisfaction.

Responsibilities

• Manage and control daily workshop workflow.
• Allocate jobs across technician team.
• Monitor technician performance and efficiency.
• Drive performance and help meet workshop targets.
• Maintain safety and quality standards.
• Ensure work is completed efficiently to a high standard.
• Help ensure customer satisfaction expectations are met.
• Collaborate with Workshop Foreman and management team.

Skills

Leadership

Organization

Time management

Communication

Problem solving

Job description

Townsville, Full Time, Automotive

Please Quote Reference Number 18733

• Recent expansion has created an exciting new opportunity
• Attractive remuneration package
• Join the growing team at Carmichael Ford in Townsville

Due to continued growth and recent expansion, Carmichael Ford Townsville has an exciting opportunity for a Workshop Controller to join our Service Department.

This is a key leadership position responsible for keeping our busy workshop running smoothly, efficiently and to a high standard. You'll coordinate the day-to-day workflow, support our technicians and help ensure our customers receive the quality service they expect from Carmichael Ford.

You'll be well supported by our Workshop Foreman and experienced management team, making this an excellent opportunity for someone looking to take ownership of workshop performance while continuing to develop their automotive career.

Your day-to-day responsibilities will include

• Managing and controlling daily workshop workflow
• Allocating jobs effectively across the technician team
• Monitoring technician performance, productivity and efficiency
• Driving performance and helping the team achieve workshop targets
• Maintaining a strong focus on safety and quality
• Ensuring work is completed efficiently and to a high standard
• Helping ensure customer satisfaction expectations are consistently met
• Working closely with the Workshop Foreman and management team

To succeed in this role, you'll need

• Previous experience within an automotive dealership or workshop environment
• A good understanding of dealership and service department operations
• Excellent organisation and time management skills
• The ability to remain calm and perform effectively under pressure
• Strong leadership skills with the ability to motivate and drive team performance
• High standards for yourself and those around you
• A strong commitment to safety, quality and customer satisfaction

Previous Ford experience would be highly regarded, but isn't essential. More importantly, we're looking for someone with the right automotive experience, leadership ability and drive to make a positive impact within the workshop.

Carmichael Ford is part of the Q Automotive Group, a family-owned automotive group established for over 30 years. With multiple locations and leading automotive franchises across the group, we can offer a supportive environment along with genuine career progression opportunities for the right person.

An attractive remuneration package will be offered, commensurate with your skills and experience.