Workers' Compensation Claims Associate — Start in Perth

IAG; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave

5 days MyLeave

Up to 50% off personal insurance

Partner discounts on private health

20 weeks paid parental leave

LinkedIn Learning access

IAG Academy

Study assistance

Secondment opportunities

Job summary

CGU, part of Insurance Australia Group (IAG), is hiring a Workers Compensation Assistant Consultant for a permanent full-time role in Boorloo (Perth). You will support the end-to-end administration of workers compensation claims and ensure compliant processes, working closely with Claims Consultants.

Training starts with in-office onboarding on commencement 16 November 2026. You will handle documentation, maintain records, manage workflows, and provide customer-focused support to injured workers

Qualifications

• Experience in administration or support roles.
• Strong attention to detail and accuracy with data and documentation.
• Ability to manage competing priorities and meet deadlines.
• Confidence using technology and multiple systems, including MS Office.
• Excellent written and verbal communication and customer service.
• Collaborative mindset and willingness to learn.

Responsibilities

• Support the end-to-end administration of workers compensation claims, maintaining accurate records and documentation.
• Process forms, payments, correspondence and regulatory notifications within required timeframes.
• Manage task queues and workflows to ensure claims progress efficiently and compliantly.
• Provide administrative and telephone support to Claims Consultants, including file updates and follow-up actions.
• Maintain data accuracy and identify potential compliance risks, errors or missing information.
• Build positive relationships with workers, employers, brokers, medical providers and other stakeholders.
• Deliver professional, customer-focused service while contributing to a positive team culture.

Skills

Administration

Attention to detail

Prioritization

Microsoft Office

Written and verbal communication

Team collaboration

Tools

Microsoft Office

Claims management systems

Job description

CGU, part of Insurance Australia Group (IAG), is hiring a Workers Compensation Assistant Consultant for a permanent full-time role in Boorloo (Perth). You will support the end-to-end administration of workers compensation claims and ensure compliant processes, working closely with Claims Consultants.

Training starts with in-office onboarding on commencement 16 November 2026. You will handle documentation, maintain records, manage workflows, and provide customer-focused support to injured workers