Workers' Comp Claims Case Manager | Return-to-Work Expert

IAG; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave

Insurance discounts

Partner discounts

20 weeks parental leave

Learning & development opportunities

Job summary

CGU, part of Insurance Australia Group (IAG), is seeking a dedicated professional to join the injury management team in Perth. You will manage workers’ compensation claims, guide return-to-work plans, and provide expert advice to stakeholders. The role focuses on empathy, strong communication, and efficient system navigation.

You’ll start in-office during training, with a permanent full-time placement in Boorloo (Perth) beginning 16 November 2026. Applications close 18 October 2026.

Qualifications

• Experience in workers’ compensation claims management.
• Strong communication and interpersonal skills with a customer-first mindset.
• Resilience and empathy when supporting injured workers.
• Proficiency in navigating multiple computer systems and maintaining accurate records.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage workers’ compensation claims from lodgement through to resolution.
• Support injured workers with tailored injury management and return-to-work plans.
• Provide expert advice and guidance to employers, workers, and other stakeholders.
• Handle a high volume of phone enquiries with professionalism and empathy.
• Collaborate with internal teams and external providers to achieve optimal outcomes.
• Maintain accurate records and navigate multiple systems to ensure compliance.

Skills

Workers’ compensation claims

Communication skills

Multitasking

Empathy

System navigation

Tools

Multiple computer systems

Job description

CGU, part of Insurance Australia Group (IAG), is seeking a dedicated professional to join the injury management team in Perth. You will manage workers’ compensation claims, guide return-to-work plans, and provide expert advice to stakeholders. The role focuses on empathy, strong communication, and efficient system navigation.

You’ll start in-office during training, with a permanent full-time placement in Boorloo (Perth) beginning 16 November 2026. Applications close 18 October 2026.