Workers Compensation Claims Consultant

IAG; Perth; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

13% superannuation

Annual leave + MyLeave

Insurance discounts (personal)

Partner discounts on health insurance

Parental leave (20 weeks)

Learning & development (IAG Academy)

Job summary

CGU, part of Insurance Australia Group (IAG), invites you to join a dynamic team in injury management and workers’ compensation claims. This permanent full-time role is based in Boorloo (Perth) and starts on 16 November 2026, with in-office training and strong team support.

You’ll handle claims end-to-end, provide guidance, and engage with employers, workers, and stakeholders while maintaining high standards of service and compliance.

Qualifications

• Experience in workers’ compensation claims management preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage workers’ compensation claims from lodgement through to resolution.
• Support injured workers with tailored injury management and return-to-work plans.
• Provide expert advice to employers, workers, and other stakeholders.
• Handle a high volume of phone enquiries with professionalism and empathy.
• Collaborate with internal teams and external providers to achieve outcomes.
• Maintain accurate records and navigate multiple systems to ensure compliance.

Skills

Customer service mindset

Communication skills

Multitasking

Computer systems navigation

Workers' compensation claims knowledge

Job description

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Join a dynamic team where you’ll play a key role in injury management and supporting the recovery of injured workers. In this fast‑paced role, you’ll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. We’re looking for individuals with energy, empathy, and resilience who thrive in customer‑focused environments.

You’ll initially work in‑office during the training period, benefiting from strong team support and structured learning.This is a permanent full‑time role based in Boorloo (Perth) commencing on 16 November 2026.

What You'll Do

• Manage workers’ compensation claims from lodgement through to resolution.
• Support injured workers with tailored injury management and return‑to‑work plans.
• Provide expert advice and guidance to employers, workers, and other stakeholders.
• Handle a high volume of phone enquiries with professionalism and empathy.
• Collaborate with internal teams and external providers to achieve optimal outcomes.
• Maintain accurate records and navigate multiple systems to ensure compliance.

What You'll Bring

• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to manage multiple priorities in a fast‑paced environment.
• Resilience and empathy when supporting injured workers and stakeholders.
• Proficiency in navigating multiple computer systems and maintaining accurate records.
• Experience in workers’ compensation claims management (desired).

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry‑leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 18 October 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.