Workers' Comp Case Manager – Return-to-Work Champion

IAG; Western Australia; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave

MyLeave 5 days

Staff discounts on insurance

Parental leave 20 weeks

IAG Academy / LinkedIn Learning

Study assistance

Job summary

CGU, part of Insurance Australia Group (IAG), seeks a dedicated professional to manage workers’ compensation claims and support injury management for injured workers. The role emphasizes strong communication, empathy, and collaboration with employers and providers.

Initial training occurs in-office, with a permanent full-time placement in Boorloo (Perth). Join a team that values resilience and a customer-first approach, handling high-volume enquiries while navigating multiple systems to ensure

Qualifications

• Proven experience in workers’ compensation claims management.
• Strong communication and interpersonal skills with a customer-first mindset.
• Resilience and empathy when supporting injured workers and stakeholders.
• Proficiency in navigating multiple computer systems and maintaining accurate records.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage workers’ compensation claims from lodgement through to resolution.
• Support injured workers with tailored injury management and return-to-work plans.
• Provide expert advice and guidance to employers, workers, and other stakeholders.
• Handle a high volume of phone enquiries with professionalism and empathy.
• Collaborate with internal teams and external providers to achieve optimal outcomes.
• Maintain accurate records and navigate multiple systems to ensure compliance.

Skills

Workers’ comp claims management

Customer service

Communication

Multitasking

Stakeholder engagement

Job description

CGU, part of Insurance Australia Group (IAG), seeks a dedicated professional to manage workers’ compensation claims and support injury management for injured workers. The role emphasizes strong communication, empathy, and collaboration with employers and providers.

Initial training occurs in-office, with a permanent full-time placement in Boorloo (Perth). Join a team that values resilience and a customer-first approach, handling high-volume enquiries while navigating multiple systems to ensure