Workers Compensation Assistant Consultant

IAG; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave

5 days MyLeave

Up to 50% off personal insurance

Partner discounts on private health

20 weeks paid parental leave

LinkedIn Learning access

IAG Academy

Study assistance

Secondment opportunities

Job summary

CGU, part of Insurance Australia Group (IAG), is hiring a Workers Compensation Assistant Consultant for a permanent full-time role in Boorloo (Perth). You will support the end-to-end administration of workers compensation claims and ensure compliant processes, working closely with Claims Consultants.

Training starts with in-office onboarding on commencement 16 November 2026. You will handle documentation, maintain records, manage workflows, and provide customer-focused support to injured workers

Qualifications

• Experience in administration or support roles.
• Strong attention to detail and accuracy with data and documentation.
• Ability to manage competing priorities and meet deadlines.
• Confidence using technology and multiple systems, including MS Office.
• Excellent written and verbal communication and customer service.
• Collaborative mindset and willingness to learn.

Responsibilities

• Support the end-to-end administration of workers compensation claims, maintaining accurate records and documentation.
• Process forms, payments, correspondence and regulatory notifications within required timeframes.
• Manage task queues and workflows to ensure claims progress efficiently and compliantly.
• Provide administrative and telephone support to Claims Consultants, including file updates and follow-up actions.
• Maintain data accuracy and identify potential compliance risks, errors or missing information.
• Build positive relationships with workers, employers, brokers, medical providers and other stakeholders.
• Deliver professional, customer-focused service while contributing to a positive team culture.

Skills

Administration

Attention to detail

Prioritization

Microsoft Office

Written and verbal communication

Team collaboration

Tools

Microsoft Office

Claims management systems

Job description

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Workers Compensation Assistant Consultant

You’ll support the efficient and compliant management of workers compensation claims by completing key administrative and regulatory activities across the claim lifecycle. Working closely with Claims Consultants, you’ll process documentation, maintain accurate claim records, manage workflows and help ensure legislative and scheme requirements are met. Your role is essential in delivering positive outcomes for injured workers, employers and other stakeholders.

You’ll initially work from the office during training, benefiting from hands-on support and structured learning. This is a permanent full-time opportunity based in Boorloo (Perth) commencing 16 November 2026.

What You’ll Do

• Support the end-to-end administration of workers compensation claims, maintaining accurate records and documentation.
• Process forms, payments, correspondence and regulatory notifications within required timeframes.
• Manage task queues and workflows to ensure claims progress efficiently and compliantly.
• Provide administrative and telephone support to Claims Consultants, including file updates and follow-up actions.
• Maintain data accuracy and identify potential compliance risks, errors or missing information.
• Build positive relationships with workers, employers, brokers, medical providers and other stakeholders.
• Deliver professional, customer-focused service while contributing to a positive team culture.

What You’ll Bring

• Experience in administration, processing or operational support roles
• Strong attention to detail and accuracy when working with data, documentation and systems.
• The ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Confidence using technology and navigating multiple systems, including Microsoft Office.
• Strong written and verbal communication skills and a professional customer service approach.
• A collaborative mindset and willingness to learn, adapt and contribute to team success.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Sunday 18 October 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.