Visitor Experience Officer

Council Jobs; Camperdown; Sur place; AUD 69 000 - 72 000; Plein temps

Résumé du poste

Corangamite Shire Council is seeking a friendly, customer-focused Visitor Services Officer to provide information and promote local attractions across Port Campbell and other locations in the Shire. The role supports tourism initiatives and strives to deliver memorable experiences for visitors.

You will handle in-person and mobile inquiries, coordinate with partners, and help visitors engage with events and attractions while upholding child safety and customer service standards.

Qualifications

• Minimum experience in a customer service role.
• Strong written and verbal communication, and time management skills.
• Ability to understand and deliver high-quality customer service to visitors, industry and stakeholders through face-to-face, mobile and roving, events and other visitor touchpoints.
• Demonstrated digital literacy with the ability to use a range of software, online platforms and digital tools.

Responsabilités

• Provide visitor information and customer service, promote local attractions and events, and encourage visitors to explore the region to create memorable experiences.
• Engage with visitors at various touchpoints including face-to-face, roving and events to deliver quality service.

Connaissances

Customer service

Written communication

Verbal communication

Digital literacy

Time management

Driving licence

Formation

Tourism qualifications

Description du poste

Location: Based in Port Campbell and various locations throughout the Shire

Job type: Temporary Full time up to 12 months

Salary: $69,226 to $72,475 per annum, dependent on qualifications and experience

About the position

In this role, you will provide visitor information and customer service, promote local attractions and events, and encourage visitors to explore the region, helping to create memorable visitor experiences.

About you

• Previous experience in a customer service role.


• Strong written and verbal communication, and time management skills.


• Demonstrated ability to understand and deliver high-quality customer service to visitors, industry and stakeholders through face-to face, mobile and roving, events and other visitor touchpoints.


• Demonstrated digital literacy, with the ability to effectively use a range of software, online platforms and digital tools, and the ability to adapt to new systems.


• Qualifications in tourism or a related discipline are desirable.


• A current Victorian Driver’s Licence, recent National Police Check and Working with Children check, or the ability to obtain.

Samantha Fox, Coordinator Economy and Tourism

Phone: [phone]***

Email: **@corangamite.vic.gov.au

“Working at Corangamite Shire allows for a supportive work-life balance alongside friendly people passionate about our community.”

About Corangamite Shire

Working at Corangamite Shire Council means you will be a part of a fair and respectful workplace where everyone is given the opportunity to reach their potential.

We are a child safe and equal employment opportunity employer. Applications from Aboriginal or Torres Strait Islander peoples and from people from culturally and linguistically diverse backgrounds are encouraged.

For more information on working with us and our recruitment process, please visit Corangamite Shire Council | Working for Council (https://www.corangamite.vic.gov.au/Council/Employment).