Visitor Experience Officer

Corangamite Shire; Camperdown; On-site; AUD 69,000 - 72,000; Full time

Job summary

Corangamite Shire is seeking a Visitor Information role based in Port Campbell with responsibilities across the Shire. You will deliver high-quality customer service to visitors, promote local attractions and events, and help visitors explore the region to create memorable experiences.

The role requires strong communication, digital literacy, and the ability to work across face-to-face, mobile and roving touchpoints, with an optional tourism qualification.

Qualifications

• Experience in a customer service role.
• Strong written and verbal communication.
• Good time management skills.
• Ability to understand and deliver high-quality customer service to visitors across touchpoints.
• Digital literacy and adaptability to new digital tools and systems.

Responsibilities

• Provide visitor information and customer service to guests.
• Promote local attractions and events within the Shire.
• Encourage visitors to explore the region and help create memorable visitor experiences.

Skills

Customer service

Communication

Digital literacy

Adaptability to new systems

Education

Tourism qualification desirable

Job description

Location: Based in Port Campbell and various locations throughout the Shire

Job type: Temporary Full time up to 12 months

Salary: $69,226 to $72,475 per annum, dependent on qualifications and experience

About the position

In this role, you will provide visitor information and customer service, promote local attractions and events, and encourage visitors to explore the region, helping to create memorable visitor experiences.

About you

• Previous experience in a customer service role.
• Strong written and verbal communication, and time management skills.
• Demonstrated ability to understand and deliver high-quality customer service to visitors, industry and stakeholders through face-to-face, mobile and roving, events and other visitor touchpoints.
• Demonstrated digital literacy, with the ability to effectively use a range of software, online platforms and digital tools, and the ability to adapt to new systems.
• Qualifications in tourism or a related discipline are desirable.
• A current Victorian Driver’s Licence, recent National Police Check and Working with Children check, or the ability to obtain.

About Corangamite Shire

Working at Corangamite Shire Council means you will be a part of a fair and respectful workplace where everyone is given the opportunity to reach their potential.

We are a child safe and equal employment opportunity employer. Applications from Aboriginal or Torres Strait Islander peoples and from people from culturally and linguistically diverse backgrounds are encouraged.

For more information on working with us and our recruitment process, please visit Corangamite Shire Council | Working for Council (https://www.corangamite.vic.gov.au/Council/Employment).