Visitor Experience Officer (Casual)

Council Jobs; Camperdown; On-site; AUD 60,000 - 63,000; Full time

Job summary

Council Jobs is seeking a casual visitor information and customer service coordinator based in Port Campbell with responsibilities across multiple Shire locations. You will engage with visitors, promote regional attractions and events, and help create memorable experiences for guests.

The role emphasizes strong communication, digital literacy, and the ability to adapt to various touchpoints including face-to-face, mobile, roving and events.

Qualifications

• Experience in a customer service role.
• Strong written and verbal communication and time management skills.
• Demonstrated ability to deliver high-quality customer service to visitors, industry and stakeholders.
• Demonstrated digital literacy with ability to use software and adapt to new systems.

Responsibilities

• Provide visitor information and customer service at various touchpoints.
• Promote local attractions and events to visitors.
• Encourage visitors to explore the region and create memorable experiences.

Skills

Customer service

Communication

Time management

Digital literacy

Education

Tourism qualification

Job description

Location:Based in Port Campbell and various locations throughout the Shire

Job type: Casual

Hourly rate:$43.79 to $45.86 per hour,dependent on qualifications and experience

About the position

In this role, you will provide visitor information and customer service, promote local attractions and events, and encourage visitors to explore the region, helping to create memorable visitor experiences.

About you

• Previous experience in a customer service role.
• Strong written and verbal communication, and time management skills.
• Demonstrated ability to understand and deliver high-quality customer service to visitors, industry and stakeholders through face-to face, mobile and roving, events and other visitor touchpoints.
• Demonstrated digital literacy, with the ability to effectively use a range of software, online platforms and digital tools, and the ability to adapt to new systems.
• Qualifications in tourism or a related discipline are desirable.
• A current Victorian Driver’s Licence, recent National Police Check and Working with Children check, or the ability to obtain.

Attachments

Click here to download a Position Description(PDF,664KB)

Contact

Samantha Fox, Coordinator Economy and Tourism

Phone: [phone]***

Email: **@corangamite.vic.gov.au

About Corangamite Shire

Working at Corangamite Shire Council means you will be a part of a fair and respectful workplace where everyone is given the opportunity to reach their potential.

We are a child safe and equal employment opportunity employer. Applications from Aboriginal or Torres Strait Islander peoples and from people from culturally and linguistically diverse backgrounds are encouraged.

For more information on working with us and our recruitment process, please visit Corangamite Shire Council | Working for Council (https://www.corangamite.vic.gov.au/Council/Employment).