Destination Experience Officer

Mornington Peninsula Shire; Mornington; On-site; AUD 52,000 - 65,000; Part time

Job summary

Mornington Peninsula Shire is seeking a casual role based at the Briars and Police Point to support education programs for visitors. The position pays Band 4 at $38.01 per hour plus a 25% casual loading (excl.

super) and offers learning opportunities and career growth. Reporting to the Coordinator - Destination Experience, you will help develop and deliver school holiday activities and onsite activations, assist with visitor enquiries, contribute to events, and uphold the Shire’s values in a

Qualifications

• Minimum of two years’ experience in the development and delivery of programs for visitors.
• Well-developed verbal and written communication skills to engage with visitors and stakeholders.
• Ability to plan, organise and prioritise work in a busy, customer-facing environment.
• Tertiary qualifications in learning programs, interpretation, tourism or events are desirable.

Responsibilities

• Contribute to the development and delivery of education programs, school holiday activities and onsite activations for visitors and larger groups.
• Assist at the Visitor Centre and Briars Homestead with customer service including calls and emails and visitor enquiries.
• Assist with the delivery of events and festivals, including visitor servicing and onsite operations.
• Model the Shire’s vision and values in daily work.

Skills

Visitor programs development

Customer service

Communication

Event support

Education

Tertiary qualifications in learning/interpretation or commensurate experience

Job description

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Culture - Positive, fun, and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Opportunity - Casual role, based at the Briars and Police Point. Band 4 - $38.01 per hour + 25% casual loading (excl. super)
• Career - Opportunity to grow and develop with excellent learning and development opportunities.
• Job Satisfaction - Having a meaningful impact on the community by contributing to achieve positive outcomes for locals and visitors.

About the role

Reporting to the Coordinator - Destination Experience, the core responsibilities include:

• Contribute to the development and delivery of education programs, school holiday activities and onsite activations to visitors and larger groups.
• Assist in the Visitor Centre and Briars Homestead, delivering exceptional customer service including answering phone-calls and emails, answering visitor enquiries.
• Assist with the delivery of events and festivals, including visitor servicing and onsite event operations.
• Model the Mornington Peninsula Shire’s vision and values

About You

• Minimum of two years’ experience in the development and delivery of programs for visitors, with desirable experience in a visitor-facing environment, including engaging with a broad range of community members.
• Tertiary qualifications in a discipline relevant to learning programs, interpretation or commensurate experience and demonstrated knowledge in this area, eg tourism and events.
• Well-developed verbal and written communication skills, with the ability to engage professionally and confidently with visitors, internal teams, and external stakeholders.
• A proven ability to plan, organise and prioritise work effectively in a busy, customer-facing environment, together with a positive, adaptable, and solutions-focused approach.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For a confidential discussion about this opportunity, please contact: Renee Street, Coordinator - Destination Experience, 03 5950 1***.

Applications Close: 6pm, Thursday 29 October 2026.