Visitor Experience Officer

Corangamite Shire Council; Port Campbell; On-site; AUD 69,000 - 72,000; Full time

Job summary

Corangamite Shire Council invites applications for a Visitor Experience Officer to deliver exceptional visitor information and customer service across Port Campbell and shire sites. You will promote local attractions and events, support tourism growth, and engage with visitors through face-to-face, mobile and roving touchpoints to create memorable experiences.

A background in tourism or related discipline is desirable; a Victorian Driver's Licence and Working with Children check are required or

Qualifications

• Previous experience in a customer service role.
• Strong written and verbal communication and time management skills.
• Demonstrated ability to deliver high-quality customer service to visitors, industry and stakeholders across touchpoints.
• Demonstrated digital literacy with range of software and online platforms.
• A Victorian Driver’s Licence, Police Check and Working with Children Check, or ability to obtain.

Responsibilities

• Provide visitor information and customer service across Port Campbell and the Shire.
• Promote local attractions and events to encourage regional exploration.
• Engage with visitors through face-to-face, mobile and roving touchpoints to create memorable experiences.

Skills

Customer service

Communication

Time management

Digital literacy

Education

Qualifications in tourism or related discipline desirable

Job description

Housing requirement now in place for poultry flocks of 50 or more birds. If you notice sick or dead birds or other animals, you should not touch them or get too close. Record your location and report it to the 24-hour Emergency Animal Disease Hotline on 1800 675 888.

Please note this site may contain images, voices and mentions of people who have passed.

Visitor Experience Officer

Applications closing on 06 November 2026, 05:00 PM

Location: Based in Port Campbell and various locations throughout the Shire

Job type: Temporary Full time up to 12 months

Salary: $69,226 to $72,475 per annum,dependent on qualifications and experience

About the position

In this role, you will provide visitor information and customer service, promote local attractions and events, and encourage visitors to explore the region, helping to create memorable visitor experiences.

About you

• Previous experience in a customer service role.
• Strong written and verbal communication, and time management skills.
• Demonstrated ability to understand and deliver high-quality customer service to visitors, industry and stakeholders through face-to face, mobile and roving, events and other visitor touchpoints.
• Demonstrated digital literacy, with the ability to effectively use a range of software, online platforms and digital tools, and the ability to adapt to new systems.
• Qualifications in tourism or a related discipline are desirable.
• A current Victorian Driver’s Licence, recent National Police Check and Working with Children check, or the ability to obtain.

“Working at Corangamite Shire allows for a supportive work-life balance alongside friendly people passionate about our community.”

Samantha Fox, Coordinator Economy and Tourism

Working at Corangamite Shire Council means you will be a part of a fair and respectful workplace where everyone is given the opportunity to reach your potential.

We are a child safe and equal employment opportunity employer. Applications from Aboriginal or Torres Strait Islander peoples and from people from culturally and linguistically diverse backgrounds are encouraged.