Regional Visitor Experience Officer

Council Jobs; Camperdown; Sur place; AUD 69 000 - 72 000; Plein temps

Résumé du poste

Corangamite Shire Council is seeking a friendly, customer-focused Visitor Services Officer to provide information and promote local attractions across Port Campbell and other locations in the Shire. The role supports tourism initiatives and strives to deliver memorable experiences for visitors.

You will handle in-person and mobile inquiries, coordinate with partners, and help visitors engage with events and attractions while upholding child safety and customer service standards.

Qualifications

• Minimum experience in a customer service role.
• Strong written and verbal communication, and time management skills.
• Ability to understand and deliver high-quality customer service to visitors, industry and stakeholders through face-to-face, mobile and roving, events and other visitor touchpoints.
• Demonstrated digital literacy with the ability to use a range of software, online platforms and digital tools.

Responsabilités

• Provide visitor information and customer service, promote local attractions and events, and encourage visitors to explore the region to create memorable experiences.
• Engage with visitors at various touchpoints including face-to-face, roving and events to deliver quality service.

Connaissances

Customer service

Written communication

Verbal communication

Digital literacy

Time management

Driving licence

Formation

Tourism qualifications

Description du poste

Corangamite Shire Council is seeking a friendly, customer-focused Visitor Services Officer to provide information and promote local attractions across Port Campbell and other locations in the Shire. The role supports tourism initiatives and strives to deliver memorable experiences for visitors.

You will handle in-person and mobile inquiries, coordinate with partners, and help visitors engage with events and attractions while upholding child safety and customer service standards.