Veterinary Client Experience Specialist

The Pet Specialists; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Mon-Fri only

Weekdays only

Job summary

The Pet Specialists in Sydney’s Northern Beaches is seeking a friendly Client Services team member to welcome clients and their pets, answer enquiries, and support our specialist veterinary team. You’ll handle bookings, payments and patient records with care in a busy hospital environment.

The role operates Monday to Friday, 8-hour shifts, three days per week, with full training provided. Previous veterinary reception experience is welcome but not essential; a positive, service-oriented attitude

Qualifications

• Veterinary reception experience welcomed but not essential.
• Outstanding people skills and a positive attitude.

Responsibilities

• Greeting clients and their pets with warmth and professionalism
• Managing incoming phone calls and enquiries
• Monitoring and responding to shared mailboxes
• Processing payments and invoices
• Assisting with pet insurance claims
• Scheduling appointments and supporting administrative workflows
• Maintaining accurate client records using EzyVet
• Collaborating with veterinary specialists, nurses and support teams

Skills

Customer service

Communication

Organisational skills

Job description

The Pet Specialists in Sydney’s Northern Beaches is seeking a friendly Client Services team member to welcome clients and their pets, answer enquiries, and support our specialist veterinary team. You’ll handle bookings, payments and patient records with care in a busy hospital environment.

The role operates Monday to Friday, 8-hour shifts, three days per week, with full training provided. Previous veterinary reception experience is welcome but not essential; a positive, service-oriented attitude