Veterinary Client Services Specialist (Part-Time)

Greencross Pet Wellness Company; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

ARH Sydney is seeking a Customer Service Representative to join our busy specialist and emergency veterinary hospital. If you value compassionate client care and clear communication, you will be the first friendly face our clients meet.

You will handle calls and emails, coordinate appointments and admissions, support billing, and help ensure a smooth client journey across ARH sites in Sydney and the broader Greencross network.

Qualifications

• Experience in customer service, reception, or client-facing roles.
• Strong communication and interpersonal skills.
• Excellent organisational and administration abilities.
• Calm, professional and compassionate approach.
• Ability to manage multiple priorities and work effectively within a team.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Welcome clients and patients with warmth, empathy, and professionalism.
• Manage incoming calls, emails, and enquiries.
• Coordinate appointments, referrals, and admissions.
• Support emergency presentations and patient arrivals.
• Assist with estimates, billing, and payment processing.
• Communicate effectively with veterinarians, nurses, and support teams.
• Maintain accurate client records and documentation.
• Help deliver an exceptional experience throughout the client journey.

Skills

Client-facing experience

Strong communication

Interpersonal skills

Organisational abilities

Calm and compassionate demeanor

Multitasking in a team

Job description

ARH Sydney is seeking a Customer Service Representative to join our busy specialist and emergency veterinary hospital. If you value compassionate client care and clear communication, you will be the first friendly face our clients meet.

You will handle calls and emails, coordinate appointments and admissions, support billing, and help ensure a smooth client journey across ARH sites in Sydney and the broader Greencross network.