Client Care Specialist – Veterinary Hospital (Part-Time)

Greencross Vets; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Above-award remuneration

Career progression opportunities

Employee discounts across ARH Hospital

Supportive and collaborative team

Impact on pets and families

Job summary

Animal Referral Hospital (ARH) Sydney is seeking a Customer Service Representative to join our busy specialist and emergency hospitals. You will be the first point of contact for clients, welcoming them warmly and handling calls, emails, and enquiries with professionalism.

In this part-time role you will coordinate appointments, assist with estimates and billing, and work closely with veterinarians and nurses to deliver a compassionate client experience across ARH Sydney, Homebush, and

Qualifications

• Experience in customer service, reception, or client-facing roles.
• Excellent communication and interpersonal skills.
• Excellent organisational and administration abilities.

Responsibilities

• Welcome clients and patients with warmth, empathy, and professionalism
• Manage incoming calls, emails, and enquiries
• Coordinate appointments, referrals, and admissions
• Support emergency presentations and patient arrivals
• Assist with estimates, billing, and payment processing
• Communicate effectively with veterinarians, nurses, and support teams
• Maintain accurate client records and documentation
• Help deliver an exceptional experience throughout every stage of the client journey

Skills

Customer service experience

Strong communication

Organisational skills

Job description

Animal Referral Hospital (ARH) Sydney is seeking a Customer Service Representative to join our busy specialist and emergency hospitals. You will be the first point of contact for clients, welcoming them warmly and handling calls, emails, and enquiries with professionalism.

In this part-time role you will coordinate appointments, assist with estimates and billing, and work closely with veterinarians and nurses to deliver a compassionate client experience across ARH Sydney, Homebush, and