Veterinary Client Services / Reception

The Pet Specialists; Sydney; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Mon-Fri only

Weekdays only

Descripción de la vacante

The Pet Specialists in Sydney’s Northern Beaches is seeking a friendly Client Services team member to welcome clients and their pets, answer enquiries, and support our specialist veterinary team. You’ll handle bookings, payments and patient records with care in a busy hospital environment.

The role operates Monday to Friday, 8-hour shifts, three days per week, with full training provided. Previous veterinary reception experience is welcome but not essential; a positive, service-oriented attitude

Formación

• Veterinary reception experience welcomed but not essential.
• Outstanding people skills and a positive attitude.

Responsabilidades

• Greeting clients and their pets with warmth and professionalism
• Managing incoming phone calls and enquiries
• Monitoring and responding to shared mailboxes
• Processing payments and invoices
• Assisting with pet insurance claims
• Scheduling appointments and supporting administrative workflows
• Maintaining accurate client records using EzyVet
• Collaborating with veterinary specialists, nurses and support teams

Conocimientos

Customer service

Communication

Organisational skills

Descripción del empleo

Do you love helping people and their pets? Are you passionate about delivering exceptional customer service and being part of a supportive, high-performing team?

We’re looking for a friendly, organised and compassionate Client Services team member to join our growing Specialist Veterinary Referral Hospital on Sydney’s Northern Beaches.

This is an exciting opportunity to become the welcoming face of our hospital, supporting pet owners, referring veterinarians and our specialist team. Every day is different, and you’ll play an important role in creating a positive experience during what can often be a stressful time for our clients.

Why You’ll Love Working With Us

• Brand-new, state-of-the-art hospital
• Supportive, collaborative and inclusive team culture
• Opportunities for ongoing learning and professional development
• Monday to Friday only – no weekends, public holidays or late nights

About Us

We are a leading Specialist Veterinary Referral Hospital providing advanced care across a range of disciplines, including Internal Medicine, Surgery, Cardiology, Anaesthesia, Diagnostic Imaging, Oncology, Dermatology and Ophthalmology.

Our team is committed to delivering exceptional patient care while fostering a workplace where people genuinely enjoy coming to work. We value kindness, teamwork, professionalism and continuous improvement.

About the Role

As a member of our Client Services team, you’ll be at the heart of the hospital, ensuring every client, patient and referring veterinarian receives outstanding service.

This is a varied role combining customer service, administration and communication in a busy specialist environment.

Working hours:

The hospital operates from Monday to Friday, between 8am and 6pm, and is closed on public holidays

We currently require cover for an 8 hour shift, three days per week

Key Responsibilities

• Greeting clients and their pets with warmth and professionalism
• Managing incoming phone calls and enquiries
• Monitoring and responding to shared mailboxes
• Processing payments and invoices
• Assisting with pet insurance claims
• Scheduling appointments and supporting administrative workflows
• Maintaining accurate client records using EzyVet
• Working closely with our veterinary specialists, nurses and support teams to ensure a seamless client experience

About You

Veterinary reception experience is welcomed but not essential. We’re looking for someone with outstanding people skills, a positive attitude and a genuine desire to make a difference. Full training will be provided for the right candidate.