Client Services Officer - Veterinary Hosptial

QVSG Pty Ltd; Brisbane; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

Competitive pay packages

Supportive team culture

Staff discounts on pet care

Job summary

Queensland Veterinary Specialist (QVS) is seeking two part-time Client Services Officers to join our Stafford and North Lakes hospitals. You will be the welcoming face for clients and their pets in a 24/7 setting, working a rotating roster from 6:00 am to 11:00 pm.

Positions are 30 hours per week, with shifts across two locations. Responsibilities include managing the waiting room, high-volume emails, appointments, payments, and liaising with the clinical team.

Qualifications

• Two years of experience in a fast-paced reception role.

Responsibilities

• Welcoming clients and managing waiting room workflow.
• Handling a high-volume email inbox.
• Coordinating and booking appointments by phone and in person.
• Acting as liaison between clients and clinical team.
• Processing client payments.
• Requesting medical records and test results from third parties.
• Managing pet medical insurance claims.
• Escalation for account queries and complaints.
• Providing hands-on support and day-to-day tasks.

Skills

Customer service

Communication

Attention to detail

Task prioritisation

Team collaboration

Tools

EzyVet

Job description

Client Services Officer - Veterinary Hosptial

About QVS and Pet ER:
Queensland Veterinary Specialist (QVS) is Australia’s longestestablished, privately owned 24/7 specialist group. We treat every pet as a cherished member of the family, ensuring they receive the highest standard of care. We have three Specialist and Emergency hospitals currently Stafford, North Lakes with our newest hospital in the beautiful Sunshine Coast.

TheRole
QVS is looking for passionate part time Client Services Officers to join our multidisciplinary veterinary hospital at Stafford and be the welcoming face for our clients and their pets.

As a 24/7 hospital, we are seeking team members who can work across a rotating roster, with shifts scheduled between 6:00 am and 11:00 pm. We currently have two part-time opportunities available, as well as casual positions.

OurClientServices Officers are the first point of contact for pet owners, playingan important rolein supporting clients during what can often be an emotional or stressful time. This is not a typical reception role — it is a dynamic and rewarding opportunity to make a real difference for pets and their families, while working as part of a supportive and collaborative hospital team.

Key Responsibilities:

• Welcoming clients and managing waiting room workflow
• Handling a high-volume email inbox
• Coordinating and booking appointments over the phone and in person
• Acting as a liaison between clients and the clinical team
• Processing client payments
• Requesting medical records, test results, and documents from third parties
• Managing pet medical insurance claims
• Being a point of escalation for account queries, referring vet queries, and complaints management
• Providing hands-on support to the team, leading by example, andparticipatingin day-to-day tasks asrequired

What we Offer

• Competitive pay packagesdesigned to reward your skills and experience
• A vibrantandsupportiveteam cultureworkingalongsidepassionate specialists and clinicians who love what they do
• Teamperks,including staff discounts on pet care, fun team events, and a workplace that celebrates success

Requirements

• A strong commitment to delivering outstanding customer service across the business
• Proven ability to take initiative and prioritise tasks effectively
• Exceptional attention to detail with clear and professional communication, both written and verbal
• At least 2 years of experience in a fast-paced reception role
• We have 2 part time positions available (30 hours per week), one at our North Lakes hospital and one at Stafford, there is ability to rotate shifts between the two locations

Highly Desirable

• Previousexperience in a veterinary or medical reception position
• Experience using a practice management system, ideallyEzyVet