Receptionist / Customer Service

Manly Road Veterinary Hospital; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Ongoing learning and professional dev.

Supportive and collaborative team

Regular staff activities and events

Large, diverse veterinary team

Varied and rewarding role

Job summary

Manly Road Veterinary Hospital in Manly West, QLD, is seeking a friendly front-of-house team member to coordinate client and patient flow in a fast-paced hospital. You will greet clients, manage the waiting room, book appointments, handle high volumes of calls and emails, and process cash, EFT and insurance payments.

A warm, confident, computer‑literate person who enjoys teamwork and can multitask will fit in well.

Qualifications

• Warm, friendly and approachable attitude.
• Basic knowledge of animal care or genuine interest in animal health is advantageous.
• Ability to multitask in a busy environment.
• Ability to work effectively in a team and autonomously.
• Fast learner with aptitude for adopting new software and systems.
• Sound computer skills and capacity to learn new software quickly.

Responsibilities

• Greet clients and manage the waiting room to ensure a positive experience.
• Coordinate flow of clients and patients through the hospital.
• Book appointments and handle high volumes of phone calls and emails.
• Process cash, EFT and insurance transactions.
• Contribute to a supportive, collaborative team environment.

Skills

Customer service

Multitasking

Teamwork

Independent work

Quick learner

Computer skills

Software literacy

Tools

Phone system

Billing software

Scheduling software

Job description

Manly Road Veterinary Hospital – Manly West QLD

About You

This is a challenging and rewarding role suited to someone who thrives in a fast-paced, high-volume environment and enjoys being part of a busy team.

As a key member of our front-of-house team, you will be responsible for helping to coordinate the flow of clients and patients through the hospital while ensuring every client receives a professional, compassionate and positive experience. You will greet clients, manage the waiting room, book appointments, manage high volumes of phone calls and emails and process cash, EFT and insurance transactions.

We are looking for someone who:

• Has a warm, friendly and approachable attitude.
• Has basic knowledge of animal care, either through previous experience, personal pet ownership or a genuine interest in animal health (advantageous but not essential).
• Can confidently multitask.
• Can work effectively as part of a team while also being confident working autonomously.
• Is a fast learner who is able to quickly develop knowledge of our systems.
• Has sound computer skills and is adept at learning new software.
• Is available to work days, evenings, weekends and public holidays as part of a rotating roster.

What We Offer

At Manly Road Veterinary Hospital, we value our people and are committed to creating a supportive and collaborative workplace.

We offer:

• Ongoing learning and professional development opportunities.
• A supportive and collaborative team environment.
• Regular staff activities and team events.
• The opportunity to work within a large, diverse and highly experienced veterinary team.
• A varied and rewarding role where every day is different.

If you are organised, adaptable, compassionate and thrive in a busy environment, and you are looking for a role where you can make a genuine difference to clients, their pets and the team around you, we would love to hear from you.