Trauma‑Informed Client Intake & Admin Specialist

North Queensland Women's Legal Service; Mackay Regional; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Company vehicle

17.5% leave loading

Salary packaging up to $15,000

3 days ex‑gratia leave during Xmas/New

Employee Assistance Program

Fitness Passport

Professional development opportunities

Job summary

North Queensland Women’s Legal Service Mackay QLD is seeking a part‑time Client Intake and Administration Officer. You will be the first point of contact for clients, handling intake, admin duties, and information provision with sensitivity to trauma. Travel to courts and external locations may be required, supported by a company vehicle.

The role focuses on compassionate client processing, reception duties, document management, and coordinating referrals to services.

Qualifications

• Open Driver’s Licence required.
• Willingness to undergo a criminal history check.
• Experience processing clients and intake in a trauma‑informed environment.

Responsibilities

• Provide client intake and processing for a diverse client base.
• Perform administrative duties, file management, document formatting, and reception tasks.
• Support on-site work with occasional travel to courts and external locations.
• Contribute to high‑quality client service and information provision.

Skills

Open Driver’s Licence

Trauma‑informed intake

Administration experience

Job description

North Queensland Women’s Legal Service Mackay QLD is seeking a part‑time Client Intake and Administration Officer. You will be the first point of contact for clients, handling intake, admin duties, and information provision with sensitivity to trauma. Travel to courts and external locations may be required, supported by a company vehicle.

The role focuses on compassionate client processing, reception duties, document management, and coordinating referrals to services.