Client Intake and Administration Officer

North Queensland Women's Legal Service; Mackay Regional; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Company vehicle

17.5% leave loading

Salary packaging up to $15,000

3 days ex‑gratia leave during Xmas/New

Employee Assistance Program

Fitness Passport

Professional development opportunities

Job summary

North Queensland Women’s Legal Service Mackay QLD is seeking a part‑time Client Intake and Administration Officer. You will be the first point of contact for clients, handling intake, admin duties, and information provision with sensitivity to trauma. Travel to courts and external locations may be required, supported by a company vehicle.

The role focuses on compassionate client processing, reception duties, document management, and coordinating referrals to services.

Qualifications

• Open Driver’s Licence required.
• Willingness to undergo a criminal history check.
• Experience processing clients and intake in a trauma‑informed environment.

Responsibilities

• Provide client intake and processing for a diverse client base.
• Perform administrative duties, file management, document formatting, and reception tasks.
• Support on-site work with occasional travel to courts and external locations.
• Contribute to high‑quality client service and information provision.

Skills

Open Driver’s Licence

Trauma‑informed intake

Administration experience

Job description

Client Intake and Administration Officer

North Queensland Women’s Legal Service – Mackay QLD

Passionate about social justice and human rights? We want to hear from you!

Part-time opportunity

Provide intake, administration, and client processing services to a diverse range of clients

Earn a competitive salary package + benefits including 17.5% leave loading, additional leave entitlements, access to a company vehicle, and professional development opportunities so you can broaden your horizons during your time with us

Our Story:

North Queensland Women’s Legal Service (NQ Women's Legal Service) is a service for women by women that proudly advocates for and empowers women by providing free accessible and high-quality legal advice and assistance. NQ Women's Legal Service has provided more than 165,000 legal services to the women of North and Far North Queensland. We also work holistically within the broader community to provide legal education and undertake important policy and law reform work to address systemic issues of injustice and inequity faced by women.

As the demand for our help increases, so does our team of dedicated professionals wanting to use their expertise to make a real difference in the lives of women and their children. In recognition of this, NQ Women's Legal Service has also recently received increased funding to meet this demand in new and innovative ways.

As such, we now have a rewarding opportunity available for aClient Intake and AdministrationOfficer to join our team inour new Mackay officeand begin assisting clients as they begin their journey navigating through the legal system.

How You’ll Make a Difference:

As our nextClient Intake and Administration Officer, you will often be the first point of contact for women who are accessing our services for the first time. Many of our clients will contact us during times of significant distress, e.g. after experiencing domestic violence. As such, a critical component of this role will be theeffective and sensitive delivery of intake services- either for the purpose of receivinglegal assistance from our team, or forreferrals to external agencies and other stakeholders.

Additionally, you will be responsible for performing the vital administrative duties within the service that ensure our clients have access to up-to-date information andother resources. This will include stocking of brochures, formatting of documents, maintaining file management systems, general office support, and reception duties.

Although the majority of your duties will be performed on-site at the NQ Women's Legal Service Mackay office,you will at times be required to travel to courts and other locations to perform intake and administrative services. You’ll be provided with access to a company vehicle for your time spent travelling for work purposes.

What You’ll Bring to the Team:

This is a key role within the organisation that will see the successful candidate assisting vulnerable community members in receiving timely and trauma-informed support services. Many of our clients engage with our centre for the purpose of receiving assistance with domestic violence or other distressing situations, so yourwarm and empathetic demeanourwill be critical to your success in this position.

You will also be a strong administrator, withdemonstrated experience engaging with a diverse range of clients and stakeholders, ideally within the community services industry or a related sector.

Knowledge and understanding of the philosophy of community legal centres, social justice and human rights issues affecting women in Australia today and an ability to apply an intersectional lens to your work.

Other requirements include:

Open Driver’s Licence

Willingness to undergo a criminal history check

Candidates with experience in processing clients and performing intake in a trauma-informed environment will be highly regarded.

The Benefits:

The successful candidate will enjoy the opportunity to join a dedicated and tight-knit team of professionals who are passionate about human rights and social justice.

Additional benefits include:

Access to a company vehicle for work-related travel

17.5% leave loading

An ability to increase your take-home pay by accessing up to $15,000 in salary packaging benefits

3 days ex-gratia leave during Christmas and New Year period

Access to our Employee Assistance Program

Access to Fitness Passport, providing discounted membership to a wide range of gyms, fitness centres and aquatic facilities

Ongoing opportunities for professional development: We’re all about promoting internally and supporting our staff to broaden their horizons.