Intake Admin & Coordination Specialist (Trauma-Informed)

The Centre For Women & Co.; City of Brisbane; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Pet friendly offices

Salary packaging up to $15,900

Induction & in-house training

Job summary

The Centre for Women & Co. is seeking an organised Intake Administration Support Worker to join our collaborative Intake Team at Springwood.

The role provides high-quality administrative support, coordinates appointments, maintains confidential records and supports crisis accommodation referrals. You will work closely with the Intake Team Leader, hold a current Working with Children Blue Card and Queensland Driver’s Licence, and contribute to a trauma-informed, supportive workplace.

Qualifications

• Relevant tertiary qualifications in human services or related discipline.
• Experience in an administrative support role, preferably intake or community services.
• Knowledge of domestic, family and sexual violence and trauma-informed practice.
• Strong communication, organisation and time-management skills.
• Proficiency with databases and Microsoft Office 365; ability to work independently.

Responsibilities

• The Intake Administration Support Worker provides high-quality administrative support to the Intake Team and Intake Team Leader.
• Supports client referral and intake processes, appointment coordination, and accurate record keeping.
• Manages database records and coordinates follow-up communications with clients and stakeholders.
• Collaborates with the Placements Administration Officer on crisis accommodation referrals and transport arrangements.

Skills

Administrative support

Client-facing communication

Organisational skills

Database management

Education

Tertiary qualifications in human services

Business administration knowledge

Tools

Microsoft Office 365

Job description

The Centre for Women & Co. is seeking an organised Intake Administration Support Worker to join our collaborative Intake Team at Springwood.

The role provides high-quality administrative support, coordinates appointments, maintains confidential records and supports crisis accommodation referrals. You will work closely with the Intake Team Leader, hold a current Working with Children Blue Card and Queensland Driver’s Licence, and contribute to a trauma-informed, supportive workplace.