Trauma-Informed Intake & Casework Manager

Hunter Region Working Women's Group; Newcastle City Council; On-site; AUD 40,000 - 64,000; Part time

Benefits offered by this job

NFP Salary Packing

Monthly wellbeing days

Christmas closure with gifted days

Employee Assistance Program

Professional development

Job summary

Hunter Region Working Women's Group – Sandgate NSW is seeking an Intake and Casework Officer to support women and families. This permanent part-time role focuses on trauma-informed intake, risk assessment, safety planning, and referral pathways.

You will provide case management and advocacy within a feminist framework, working with clients experiencing domestic violence and trauma to improve safety and access to services.

Qualifications

• Minimum two years' experience in intake and/or casework.
• Experience working with women experiencing domestic and family violence, trauma, or disadvantage.
• Ability to work 3x 8-hour days per week.
• Strong interpersonal and communication skills, including supporting clients in distress.
• Familiarity with trauma-informed, strengths-based, feminist frameworks.

Responsibilities

• Assess suitability and eligibility for intake.
• Conduct intake, assessment, and risk screening, including family violence risk assessment.
• Attend client allocation processes and participate in case planning.
• Provide short- to medium-term case management support.
• Deliver outreach services, travel to regional and rural locations.
• Maintain accurate, confidential client records and case notes.

Skills

Interpersonal skills

Case management

Trauma-informed approach

Multidisciplinary teamwork

Education

Tertiary qualification in Social Work/ Psychology/ Community Services

Tools

Microsoft Office

Client management systems

Job description

Hunter Region Working Women's Group – Sandgate NSW is seeking an Intake and Casework Officer to support women and families. This permanent part-time role focuses on trauma-informed intake, risk assessment, safety planning, and referral pathways.

You will provide case management and advocacy within a feminist framework, working with clients experiencing domestic violence and trauma to improve safety and access to services.