Trauma-Informed Office & Client Coordinator

Knowmore Legal Service; Darwin; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

12.5% Superannuation

Annual leave loading

Christmas leave

Training allowance

Employee Assistance Program

Job summary

Knowmore Legal Service in Darwin seeks a calm, organised professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment. The role reports to the Manager and supports clients, colleagues and operational processes with care and discretion.

The position is full-time, fixed-term for 12 months and identified for Aboriginal and Torres Strait Islander applicants.

Qualifications

• Sound knowledge of Aboriginal and Torres Strait Islander cultures, inclusive of values and protocols.
• Experience in general administration and office management tasks.
• Ability to maintain discretion and handle sensitive situations with tact.

Responsibilities

• Welcome and support walk-in clients, assess needs and connect them to services.
• Respond to high-volume phone and email enquiries, triage and escalate as needed.
• Support trauma-informed, confidential practices when clients are distressed.
• Maintain accurate client records and documentation in systems.
• Coordinate meeting rooms, mail, file transfers and admin processes.
• Provide travel bookings, supplies, procurement, events and onboarding/offboarding support.
• Liaise with IT for office technology needs.
• Support health and safety activities and act as First Aid Officer if needed.
• Collaborate with multidisciplinary teams to ensure high-quality service delivery.
• Assist with event planning and coordination.

Skills

General administration

Office management

Attention to detail

Discretion

Team collaboration

Tools

Microsoft Office

Job description

Knowmore Legal Service in Darwin seeks a calm, organised professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment. The role reports to the Manager and supports clients, colleagues and operational processes with care and discretion.

The position is full-time, fixed-term for 12 months and identified for Aboriginal and Torres Strait Islander applicants.