Trauma-Sensitive Admin Officer | Part-Time & Flexible

Unitingcare; Cairns Regional; On-site; AUD 46,000 - 66,000; Part time

Benefits offered by this job

NFP Salary Packaging

12 weeks parental leave

Flexible work arrangements

Employee discounts

Job summary

UnitingCare Queensland is seeking an Administration Officer to support the Domestic and Family Violence Counselling Service across Port Douglas and Mossman. You will provide administrative, financial and day-to-day operational support, acting as the first point of contact for clients and helping maintain appointments, records and service arrangements with sensitivity and discretion.

The role requires two years’ experience in a similar environment, Certificate IV in Business Administration or

Qualifications

• Certificate IV in Business Administration or a relevant qualification, or significant relevant experience, plus at least two years supporting management or operational teams.
• Advanced Microsoft 365 skills, confidence using databases and experience in financial administration.
• Strong organisation, attention to detail and written communication, with the ability to manage competing priorities.
• A respectful, sensitive communication style, sound judgement and discretion with confidential information.
• Ability to resolve routine administrative issues and work collaboratively while maintaining professional boundaries.
• A current Queensland Driver’s license and/or ability to travel to meet client and program needs. Working with Children’s Check (Blue Card)
• Desirable: community services or related sector experience, trauma-aware administration and knowledge of safe client contact or outreach services.

Responsibilities

• Provide respectful, trauma-aware reception, manage enquiries and support referral and intake administration.
• Coordinate appointments, meetings, travel and outreach arrangements, respecting privacy and safe-contact requirements.
• Maintain accurate, secure records and prepare correspondence, minutes, reports and service data.
• Process accounts, purchasing and reconciliations, and maintain financial and resource records.
• Coordinate supplies, facilities and equipment, and support service establishment and improvements.

Skills

Advanced Microsoft 365

Databases

Financial administration

Written communication

Organisation

Education

Certificate IV in Business Administration or relevant qualification

Job description

UnitingCare Queensland is seeking an Administration Officer to support the Domestic and Family Violence Counselling Service across Port Douglas and Mossman. You will provide administrative, financial and day-to-day operational support, acting as the first point of contact for clients and helping maintain appointments, records and service arrangements with sensitivity and discretion.

The role requires two years’ experience in a similar environment, Certificate IV in Business Administration or