Transport Operations & Customer Service Coordinator

Programmed Maintenance Services; Sydney; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training and development

Family-oriented culture

Collaborative team environment

9:00am–5:00pm working hours

Established Australian business

Descripción de la vacante

Programmed Maintenance Services – Greenacre NSW is seeking a proactive Transport Operations & Customer Service Coordinator to join the team. The role focuses on coordinating customer service delivery and daily transport operations, working with customers, drivers, subcontractors and internal stakeholders to ensure efficient service and strong customer relationships.

The position requires previous transport/logistics experience, strong communication, and excellent organisational skills.

Formación

• Experience in transport and logistics, with knowledge of operations coordination.
• Sound understanding of transport terminology and processes.
• Strong customer service and written/verbal communication.
• Excellent organisational and time management abilities.
• Proficient using TMS, WMS, MS Office and transport software.

Responsabilidades

• Respond to customer enquiries regarding freight tracking and ETAs.
• Manage customer bookings and service-related inquiries.
• Coordinate communication between customers, drivers, sub-contractors and depot personnel.
• Monitor freight movements and coordinate resolutions for delays.
• Provide data entry and maintain customer records.
• Investigate discrepancies in pallet transfers (CHEP and LOSCAM).
• Escalate operational issues and support continuous improvements.

Conocimientos

Customer service

Organisational skills

Communication

Problem solving

Adaptability

Herramientas

TMS

WMS

MS Office

Transport software

Descripción del empleo

Transport Operations & Customer Service Coordinator

Programmed Maintenance Services – Greenacre NSW

Our client is seeking a proactive, organised and customer-focused Transport Operations & Customer Service Coordinator to join its team.

This role is a central operational support function, responsible for coordinating customer service delivery, administrative processes and day-to-day transport operations. Working closely with customers, drivers, subcontractors, allocators and internal stakeholders, you will play an important role in ensuring efficient service delivery, maintaining strong customer relationships and supporting the smooth operation of daily transport activities.

This is an excellent opportunity for someone with previous experience within the transport and logistics industry who is looking to further develop their operational and customer service capabilities within a supportive team environment.

The Role

Reporting to the operations team, your responsibilities will include:

• Responding to customer enquiries regarding freight tracking, delivery ETAs, transit schedules and service requests.
• Managing customer bookings, account enquiries, complaints and service-related matters.
• Coordinating communication between customers, drivers, allocators, subcontractors and depot personnel to ensure service commitments are met.
• Monitoring freight movements, identifying potential delays, missed pickups and service issues, and coordinating appropriate resolutions.
• Supporting transport operations by communicating customer requirements, delivery instructions and priority freight movements.
• Providing administrative support, including data entry, document management, maintaining customer records and general office duties.
• Managing CHEP and LOSCAM pallet transfers, maintaining accurate records and investigating discrepancies.
• Identifying and escalating operational issues while supporting continuous improvements across customer service and daily operations.

About You

To be successful in this role, you will have previous experience within the transport and logistics industry, with a sound understanding of transport operations and customer service requirements.

You will also demonstrate:

• Previous experience in a transport, freight or logistics environment, ideally within customer service, administration or operations coordination.
• A sound understanding of transport and logistics terminology and processes.
• Strong customer service and communication skills, both written and verbal.
• Excellent organisational and time management abilities, with the capacity to prioritise multiple tasks.
• Proficient using Transport Management Systems (TMS), Warehouse Management Systems (WMS), Microsoft Office Suite & Transport Software.
• High attention to detail and accuracy when handling customer and operational information.
• Strong problem-solving skills and the ability to proactively identify and resolve issues.
• The ability to remain calm and professional in a fast-paced operational environment.
• A proactive, adaptable and solutions-focused approach

What's on Offer?

• $60,000 - $70,000 + Superannuation, depending on experience.
• Monday to Friday working hours, 9:00am - 5:00pm.
• Supportive and family-oriented workplace culture.
• Ongoing training and professional development opportunities.
• A collaborative team environment focused on service excellence.
• Join an established and growing Australian transport and logistics business.