Transport Operations & Customer Service Coordinator

PERSOL; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Superannuation

Training and development opportunities

Job summary

PERSOL is seeking a proactive Transport Operations & Customer Service Coordinator in Sydney to join its team. You will coordinate customer service delivery, manage bookings, support drivers and subcontractors, and help ensure on-time freight movements.

This role suits someone with transport logistics experience, strong communication, and a detail-oriented, proactive problem-solving approach. You will work Monday to Friday with opportunities for development within a supportive environment.

Qualifications

• Experience in transport, freight or logistics with a focus on customer service or operations coordination.
• Solid understanding of transport and logistics terminology and processes.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management abilities with multitasking capability.
• Proficient using TMS, WMS and Microsoft Office.

Responsibilities

• Respond to customer enquiries regarding freight tracking, ETAs, schedules and requests.
• Manage customer bookings, account enquiries, complaints and service-related matters.
• Coordinate communication between customers, drivers, allocators, subcontractors and depot personnel.
• Monitor freight movements, identify delays, missed pickups and service issues, and coordinate resolutions.
• Support transport operations by communicating requirements and priority freight movements.
• Provide administrative support including data entry, document management, and record keeping.
• Manage pallet transfers (CHEP/LOSCAM) and investigate discrepancies.

Skills

Transport operations

Customer service

Communication skills

Organisational skills

Problem solving

Attention to detail

Multitasking

Tools

Transport Management Systems (TMS)

Warehouse Management Systems (WMS)

Microsoft Office Suite

Job description

Our client is seeking a proactive, organised and customer-focused Transport Operations & Customer Service Coordinator to join its team.

This role is a central operational support function, responsible for coordinating customer service delivery, administrative processes and day-to-day transport operations. Working closely with customers, drivers, subcontractors, allocators and internal stakeholders, you will play an important role in ensuring efficient service delivery, maintaining strong customer relationships and supporting the smooth operation of daily transport activities.

This is an excellent opportunity for someone with previous experience within the transport and logistics industry who is looking to further develop their operational and customer service capabilities within a supportive team environment.

The Role

• Responding to customer enquiries regarding freight tracking, delivery ETAs, transit schedules and service requests.
• Managing customer bookings, account enquiries, complaints and service-related matters.
• Coordinating communication between customers, drivers, allocators, subcontractors and depot personnel to ensure service commitments are met.
• Monitoring freight movements, identifying potential delays, missed pickups and service issues, and coordinating appropriate resolutions.
• Supporting transport operations by communicating customer requirements, delivery instructions and priority freight movements.
• Providing administrative support, including data entry, document management, maintaining customer records and general office duties.
• Managing CHEP and LOSCAM pallet transfers, maintaining accurate records and investigating discrepancies.
• Identifying and escalating operational issues while supporting continuous improvements across customer service and daily operations.

About You

• Previous experience in a transport, freight or logistics environment, ideally within customer service, administration or operations coordination.
• A sound understanding of transport and logistics terminology and processes.
• Strong customer service and communication skills, both written and verbal.
• Excellent organisational and time management abilities, with the capacity to prioritise multiple tasks.
• Proficient using Transport Management Systems (TMS), Warehouse Management Systems (WMS), Microsoft Office Suite & Transport Software.
• High attention to detail and accuracy when handling customer and operational information.
• Strong problem-solving skills and the ability to proactively identify and resolve issues.
• The ability to remain calm and professional in a fast-paced operational environment.
• A proactive, adaptable and solutions-focused approach

What's on Offer?

• $60,000 - $70,000 + Superannuation, depending on experience.
• Monday to Friday working hours, 9:00am - 5:00pm.
• Supportive and family-oriented workplace culture.
• Ongoing training and professional development opportunities.
• A collaborative team environment focused on service excellence.
• Join an established and growing Australian transport and logistics business.