Transport Operations & Customer Service Coordinator

Programmed; Strathfield; Presencial; AUD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation

9:00am–5:00pm, Mon-Fri

Supportive workplace culture

Training and development opportunities

Collaborative team environment

Resumo da oferta

Programmed in Australia is seeking a proactive Transport Operations & Customer Service Coordinator to join its team. This role coordinates customer service delivery and day-to-day transport activities, working with customers, drivers and depot staff to ensure timely, accurate service.

You will manage bookings, monitor freight movements, and provide admin support while contributing to continuous improvement in service delivery.

Qualificações

• Experience in transport and logistics; understanding of operations and customer service.
• Strong customer service, written and verbal communication skills.
• Proficient with TMS, WMS, MS Office and transport software.

Responsabilidades

• Respond to customer enquiries on freight tracking, ETAs, and service requests.
• Manage bookings, account inquiries, complaints and service matters.
• Coordinate communication between customers, drivers, and subcontractors to meet commitments.
• Monitor freight movements and address delays or issues with resolutions.
• Provide administrative support: data entry, records, and office duties.
• Identify opportunities for continuous improvements in customer service and daily ops.

Conhecimentos

Customer service

Communication

Organisation

Problem solving

Ferramentas

TMS

WMS

MS Office

Transport software

Descrição da oferta de emprego

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About The Opportunity

Our client is seeking a proactive, organised and customer-focused

Transport Operations & Customer Service Coordinator

Our client is seeking a proactive, organised and customer-focused Transport Operations & Customer Service Coordinator to join its team. This role is a central operational support function, responsible for coordinating customer service delivery, administrative processes and day-to-day transport operations. Working closely with customers, drivers, subcontractors, allocators and internal stakeholders, you will play an important role in ensuring efficient service delivery, maintaining strong customer relationships and supporting the smooth operation of daily transport activities. This is an excellent opportunity for someone with previous experience within the transport and logistics industry who is looking to further develop their operational and customer service capabilities within a supportive team environment.

Reporting To The Operations Team, Your Responsibilities Will Include

• Responding to customer enquiries regarding freight tracking, delivery ETAs, transit schedules and service requests.
• Managing customer bookings, account enquiries, complaints and service-related matters.
• Coordinating communication between customers, drivers, allocators, subcontractors and depot personnel to ensure service commitments are met.
• Monitoring freight movements, identifying potential delays, missed pickups and service issues, and coordinating appropriate resolutions.
• Supporting transport operations by communicating customer requirements, delivery instructions and priority freight movements.
• Providing administrative support, including data entry, document management, maintaining customer records and general office duties.
• Managing CHEP and LOSCAM pallet transfers, maintaining accurate records and investigating discrepancies.
• Identifying and escalating operational issues while supporting continuous improvements across customer service and daily operations.

About You

To be successful in this role, you will have previous experience within the transport and logistics industry, with a sound understanding of transport operations and customer service requirements.

You Will Also Demonstrate

• Previous experience in a transport, freight or logistics environment, ideally within customer service, administration or operations coordination.
• A sound understanding of transport and logistics terminology and processes.
• Strong customer service and communication skills, both written and verbal.
• Excellent organisational and time management abilities, with the capacity to prioritise multiple tasks.
• Proficient using Transport Management Systems (TMS), Warehouse Management Systems (WMS), Microsoft Office Suite & Transport Software.
• High attention to detail and accuracy when handling customer and operational information.
• Strong problem-solving skills and the ability to proactively identify and resolve issues.
• The ability to remain calm and professional in a fast-paced operational environment.
• A proactive, adaptable and solutions-focused approach

What's on Offer?

• $60,000 - $70,000 + Superannuation, depending on experience.
• Monday to Friday working hours, 9:00am - 5:00pm.
• Supportive and family-oriented workplace culture.
• Ongoing training and professional development opportunities.
• A collaborative team environment focused on service excellence.
• Join an established and growing Australian transport and logistics business.