Admin

Labourforce; City of Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Labourforce is seeking a Customer Service Representative/ Transport Administrator in Laverton North to support transport and logistics operations. You will act as the first point of contact for customers, coordinate with drivers and warehouses, and resolve delivery issues with a customer-first approach.

The role requires strong communication, Excel proficiency, and the ability to multitask in a fast-paced environment. Full-time opportunities are available with competitive hourly rates.

Qualifications

• Previous experience in customer service, preferably in transport or logistics.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Proficient in MS Office and Excel; familiarity with transport management systems is a bonus.

Responsibilities

• Serve as the first point of contact for customer inquiries about delivery times and order status.
• Coordinate with drivers, dispatch, and warehouse teams to track delivery progress.
• Manage and resolve delivery issues, delays, or service concerns professionally.
• Dispatch paperwork for the transport team in a timely manner.

Skills

Communication skills

Microsoft Excel

MS Office

Multitasking

Attention to detail

Problem solving

Tools

Transport management system

Job description

Are you a strong communicator who thrives in fast-paced environments? Do you have a passion for delivering exceptional service and solving problems quickly and efficiently? We're looking for a Customer Service Representative/ Transport Administrator to support our transport and logistics operations in Laverton North.

About Us:

Our Client isis a leading provider of transport and logistics solutions across the Nation. They specialise in reliable, on-time delivery and outstanding service — and our Customer Service/ Transport team plays a key role in that success.

What You'll Do:

• Serve as the first point of contact for customer inquiries related to delivery times, and order status and provide proactive communication to customers about any changes to schedules or services

Coordinate with drivers, dispatch, and warehouse teams to track and update delivery progress

Manage and resolve delivery issues, delays, or service concerns professionally and efficiently

Dispatch paperwork for the transport team in a timely manner

What We're Looking For:

Previous experience in customer service, preferably in the transport or logistics industry

Strong communication and organisational skills

Ability to multitask and remain calm under pressure

Strong MS Office and Excel skills is a must and familiarity with transport management systems is a bonus

A problem-solver with a customer-first attitude

What We Offer:

• Competitive hourly rates
• Supportive and experienced team environment
• Full time opportunities available for the right candidate

Working Hours: Monday - Friday 9-5pm (MUST be flexible with days/times and working weekends where required)