Ticketing Lead - Live Events & Member Experience

Brisbane Racing Club; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Brisbane Racing Club seeks a Ticketing Lead to own ticketing across events, from setup to on-sale and event-day delivery. You will manage Ticketmaster configurations, work with Sales, Marketing, Events and Operations, and guide the raceday ticketing team to ensure accurate access and a welcoming guest experience.

You’ll bring hands-on Ticketmaster experience and a track record of running ticketing operations in live sporting or venue environments, with flexibility for weekends and public

Qualifications

• Hands-on experience with Ticketmaster or a similar ticketing platform.
• Experience managing ticketing operations in a live event, sporting or venue environment.

Responsibilities

• Manage Ticketmaster event builds, ticket configurations, capacities, on-sale timelines and access requirements.
• Work closely with Sales, Marketing, Events and Operations to keep ticketing accurate, coordinated and running smoothly.
• Oversee the casual raceday ticketing team and resolve ticketing and access queries.
• Provide day-to-day direction and support to our Membership & Ticketing Coordinator, who will have a dotted-line reporting relationship to you.
• Use attendance data, reporting and customer feedback to identify improvements and make them happen.

Tools

Ticketmaster

Job description

Brisbane Racing Club seeks a Ticketing Lead to own ticketing across events, from setup to on-sale and event-day delivery. You will manage Ticketmaster configurations, work with Sales, Marketing, Events and Operations, and guide the raceday ticketing team to ensure accurate access and a welcoming guest experience.

You’ll bring hands-on Ticketmaster experience and a track record of running ticketing operations in live sporting or venue environments, with flexibility for weekends and public