Live Events Client Success Manager

Ticketek Entertainment Group; Sydney; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Parental leave

Annual leave + birthday leave

Employee Assistance Program

Job summary

Ticketek Entertainment Group in Sydney is seeking a Client Ticketing Services Manager to oversee service delivery for NSW venues and major live events. You will liaise with clients and internal teams to ensure high standards and continuity across accounts.

You will master the ticketing system, manage end-to-end operations on event days, coordinate on-site testing and Box Office staff, and collaborate with marketing and finance to optimise outcomes.

Qualifications

• Client relationships with NSW venues and clients.
• Ability to manage live events and drives service delivery.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Build and maintain client relationships for NSW venues and major events.
• Master the ticketing system to build events and manage end-to-end operations on event days.
• Provide on-site testing and engagement during events, oversee Box Office staff, and deliver post-event reporting.

Skills

Client relationships

Live events

Vendor coordination

Communication

Tools

Ticketing system

Job description

Ticketek Entertainment Group in Sydney is seeking a Client Ticketing Services Manager to oversee service delivery for NSW venues and major live events. You will liaise with clients and internal teams to ensure high standards and continuity across accounts.

You will master the ticketing system, manage end-to-end operations on event days, coordinate on-site testing and Box Office staff, and collaborate with marketing and finance to optimise outcomes.