Live Events Client Ticketing Lead

TEG; Sydney; Hybrid; AUD 75,000 - 86,000; Full time

Benefits offered by this job

Hybrid work model

Ticketing system training

Staff development programs

Ticket discounts

Job summary

Ticketek Entertainment Group in Sydney seeks a Client Ticketing Services Manager to ensure top-tier service across NSW venues and major events. You will work with clients and internal teams to maintain high service standards, manage end-to-end ticketing operations, and oversee on-site delivery and reporting during events.

The role requires strong client focus, technical ticketing aptitude, and ability to adapt to a fast-paced live entertainment environment.

Qualifications

• Experience delivering high-standard client service in events or ticketing environments.
• Ability to liaise with clients and internal teams to ensure service continuity.
• Strong attention to detail and problem-solving in fast-paced settings.

Responsibilities

• Define event ticketing builds with clients and set timelines.
• Build and maintain events in the ticketing system and run end-to-end operations on event days.
• Provide on-site testing and engagement during events; manage Box Office staff and post-event reporting.
• Collaborate with marketing and other leads to execute promotional strategies and grow sales.

Skills

Client relationships

Problem-solving

Relationship mastery

Technical aptitude

Communication

Tools

Ticketing system

Job description

Ticketek Entertainment Group in Sydney seeks a Client Ticketing Services Manager to ensure top-tier service across NSW venues and major events. You will work with clients and internal teams to maintain high service standards, manage end-to-end ticketing operations, and oversee on-site delivery and reporting during events.

The role requires strong client focus, technical ticketing aptitude, and ability to adapt to a fast-paced live entertainment environment.