Client Ticketing Services Lead - On-Site Events

TEG Pty Ltd; Sydney; Hybrid; AUD 65,000 - 86,000; Full time

Benefits offered by this job

Front row tickets access

Hybrid and flexible working

Parental leave for everyone

Annual leave with extras

Employee Assistance Program (EAP)

Job summary

Ticketek Entertainment Group in Sydney is seeking a Client Ticketing Services Manager to join the team. You will work closely with NSW venues and high-profile events, ensuring a high standard of service delivery while liaising with clients and internal departments such as marketing, web, technology and finance to maintain excellent service levels.

You will master the ticketing system for end-to-end event operations, provide on-site testing and engagement during events, manage Box Office staff,

Qualifications

• Experience in client services or ticketing environments is preferred.
• Ability to liaise across marketing, web, technology and finance teams.
• Comfort with fast-paced event environments and problem solving.

Responsibilities

• Lead client relationships and define ticketing builds with timely insights.
• Master the ticketing system and manage end-to-end operations at events.
• Provide on-site testing, engagement and post-event reporting and settlements.
• Collaborate with internal and external teams to support promotional strategies.
• Work with the State Manager on value-added solutions to boost ticket sales.

Skills

Client relationships

Event operations

Event day delivery

Marketing collaboration

Business development

Technical aptitude

Job description

Ticketek Entertainment Group in Sydney is seeking a Client Ticketing Services Manager to join the team. You will work closely with NSW venues and high-profile events, ensuring a high standard of service delivery while liaising with clients and internal departments such as marketing, web, technology and finance to maintain excellent service levels.

You will master the ticketing system for end-to-end event operations, provide on-site testing and engagement during events, manage Box Office staff,