Ticketing Lead

Brisbane Racing Club; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Brisbane Racing Club seeks a Ticketing Lead to own ticketing across events, from setup to on-sale and event-day delivery. You will manage Ticketmaster configurations, work with Sales, Marketing, Events and Operations, and guide the raceday ticketing team to ensure accurate access and a welcoming guest experience.

You’ll bring hands-on Ticketmaster experience and a track record of running ticketing operations in live sporting or venue environments, with flexibility for weekends and public

Qualifications

• Hands-on experience with Ticketmaster or a similar ticketing platform.
• Experience managing ticketing operations in a live event, sporting or venue environment.

Responsibilities

• Manage Ticketmaster event builds, ticket configurations, capacities, on-sale timelines and access requirements.
• Work closely with Sales, Marketing, Events and Operations to keep ticketing accurate, coordinated and running smoothly.
• Oversee the casual raceday ticketing team and resolve ticketing and access queries.
• Provide day-to-day direction and support to our Membership & Ticketing Coordinator, who will have a dotted-line reporting relationship to you.
• Use attendance data, reporting and customer feedback to identify improvements and make them happen.

Tools

Ticketmaster

Job description

We're looking for a Ticketing Lead who understands that a smooth event experience starts well before guests arrive. You’ll take ownership of ticketing at Brisbane Racing Club, getting to know our operations, systems and people, and building on established processes to deliver accurate ticketing and a welcoming experience for our members and guests.

Your role

Reporting to the Senior Manager, Membership & Customer Experience, you’ll lead ticketing from initial setup and on-sale through to event-day delivery and reporting. You’ll:

• Manage Ticketmaster event builds, ticket configurations, capacities, on-sale timelines and access requirements.
• Work closely with Sales, Marketing, Events and Operations to keep ticketing accurate, coordinated and running smoothly.
• Oversee the casual raceday ticketing team and resolve ticketing and access queries.
• Provide day-to-day direction and support to our Membership & Ticketing Coordinator, who will have a dotted-line reporting relationship to you.
• Use attendance data, reporting and customer feedback to identify improvements and make them happen.

What you’ll bring

You’ll have hands-on experience with Ticketmaster or a similar ticketing platform, along with experience managing ticketing operations in a live event, sporting, entertainment or venue environment. Experience with Ticketmaster, our ticketing platform, is highly desirable.

You’re organised, confident with systems and calm when plans change. You take ownership, communicate clearly and enjoy finding better ways to do things. You’re also comfortable working flexibly around our event calendar, including weekends and occasional evenings and public holidays.

Why BRC?

This is an opportunity to make the ticketing function your own, with meaningful responsibility and room to innovate. Based at Eagle Farm, you’ll see your work come to life as members and guests arrive to enjoy some of Brisbane’s most anticipated race days and events.