Ticketing & Box Office Lead — Live Events

Empire Theatre; Toowoomba Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Discounted tickets to performances

Friendly team environment

Employee Assistance Program

Job summary

The Empire Theatre in Toowoomba is seeking a Ticketing Services Coordinator to lead box office operations, manage vivenu events and seating, and supervise casual staff for online, phone and in-person sales.

You will work with hirers, programming and marketing to ensure accurate event setup, on-sale timing and revenue reporting, while ensuring patron privacy and data quality across the vivenu CRM.

Qualifications

• Demonstrated ticketing or box office experience (typically 3+ years) in a theatre, performing arts centre, large venue, festival or entertainment precinct.
• Experience building and configuring events in a professional ticketing system, including seating maps, pricing and allocations; vivenu experience is highly regarded.
• Experience supervising, rostering and training a team of casual staff.
• Front of House or patron services supervision experience in a theatre or large venue.
• Knowledge of the LPA Ticketing Code of Practice and consumer obligations for ticket sales, refunds and pricing.

Responsibilities

• Foster a culture of exceptional customer service across the Box Office and assist patrons, hirers and the public.
• Build, configure, test and maintain events in vivenu, including seating maps, ticket types, pricing and holds.
• Liaise with hirers, promoters, stage managers and internal teams on ticketing requirements and on-sale details.
• Supervise and train casual Box Office staff for online, phone and in-person sales.
• Manage house seats, complimentary tickets, accessible seating and other allocations in line with policy.
• Prepare accurate ticketing and box office reports and reconciliations for Finance.
• Coordinate show days to ensure seamless entry, scanning and seating and support FOH operations.
• Develop ticketing procedures and user guides and suggest process improvements.

Skills

Ticketing systems

Customer service

Staff supervision

Data entry

Cash handling

Job description

The Empire Theatre in Toowoomba is seeking a Ticketing Services Coordinator to lead box office operations, manage vivenu events and seating, and supervise casual staff for online, phone and in-person sales.

You will work with hirers, programming and marketing to ensure accurate event setup, on-sale timing and revenue reporting, while ensuring patron privacy and data quality across the vivenu CRM.