Ticketing & Fan Experience Lead

Gold Coast SUNS; Gold Coast City; On-site; AUD 55,000 - 78,000; Full time

Job summary

Gold Coast SUNS is seeking a Ticketing Executive to manage day-to-day ticketing operations for AFL and AFLW programs. Based at SUNS headquarters beside People First Stadium, you’ll work with Marketing, Data and Membership to drive crowd growth and ticket sales, while delivering great service to members and fans.

You’ll be the main liaison for Ticketek and Ticketmaster, AFL, opposition clubs and away venues, handling ticket builds, offers and on-sales, and ensuring smooth match-day operations and

Qualifications

• Experience using ticketing platforms and/or customer databases.
• Strong administration and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Strong written, verbal and interpersonal skills.
• Customer-focused and solutions-oriented approach.
• Confidence using Microsoft Office.
• Ability to work both collaboratively and independently.
• Flexibility to work evenings, weekends and AFL/AFLW match days.
• Experience with Aspect or Archtics is a plus; a degree in Marketing/Communications is desirable.

Responsibilities

• Coordinating day-to-day ticketing operations across AFL and AFLW.
• Managing ticket builds, offers and on-sales with Ticketek and Ticketmaster.
• Liaising with the AFL, opposition clubs and away venues on ticketing requirements.
• Working with Marketing, Data and Membership to support ticket sales and crowd growth.
• Supporting members with ticket access, redemptions, upgrades and additional purchases.
• Managing group bookings and internal ticket requests.
• Supporting match-day membership and ticketing operations.
• Providing great service to members, fans and internal stakeholders.
• Contributing to ticket sales, attendance and revenue targets.

Skills

Ticketing platforms experience

Time management

Interpersonal skills

Customer-focused

Microsoft Office

Collaborative

Education

Degree or diploma in Marketing or Communications

Tools

Aspect or Archtics

Job description

Gold Coast SUNS is seeking a Ticketing Executive to manage day-to-day ticketing operations for AFL and AFLW programs. Based at SUNS headquarters beside People First Stadium, you’ll work with Marketing, Data and Membership to drive crowd growth and ticket sales, while delivering great service to members and fans.

You’ll be the main liaison for Ticketek and Ticketmaster, AFL, opposition clubs and away venues, handling ticket builds, offers and on-sales, and ensuring smooth match-day operations and