Tech-Savvy Retail Consultant - Part Time

Optus Enterprise; Adelaide; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounts on Optus products

Connected Day

Counselling services

Parental leave 14 weeks

Diversity networks

Job summary

Optus is seeking a positive, customer-focused Retail Consultant to join our Arndale team in a Part-Time capacity. Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

You’ll build strong product knowledge across the full range of tech solutions and use your listening skills and service-centric approach to understand customer needs and deliver personalised solutions that make their day.

Qualifications

• Be the face of Optus delivering standout customer experiences powered by optimism and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions.
• Use your listening skills and service-centric approach to deliver personalised solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Active listening

Empathy

Teamwork

Job description

Optus is seeking a positive, customer-focused Retail Consultant to join our Arndale team in a Part-Time capacity. Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

You’ll build strong product knowledge across the full range of tech solutions and use your listening skills and service-centric approach to understand customer needs and deliver personalised solutions that make their day.