Part-Time Retail Consultant - Customer-Focused Tech Help

Optus; Australia; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Product discounts

Connected Day

Counselling services

Parental leave

Diversity initiatives

Job summary

Optus is seeking a positive, customer‑focused Retail Consultant to join the Arndale team in a part-time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

You’ll deliver standout customer experiences, build strong product knowledge and help customers find personalised solutions. Join a supportive team and contribute to a welcoming store environment while adapting to periods of high activity.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer‑focused Retail Consultant to join the Arndale team in a part-time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

You’ll deliver standout customer experiences, build strong product knowledge and help customers find personalised solutions. Join a supportive team and contribute to a welcoming store environment while adapting to periods of high activity.