Part-Time Tech-Savvy Retail Consultant

Singtel Group; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Customer discounts

Connected Day (culture focus)

Counselling services 24/7

Parental leave (paid)

Diversity programs

Job summary

Optus is seeking a part-time Retail Consultant to join our Parabanks team, delivering exceptional customer experiences with optimism and genuine care. You’ll build knowledge across our tech solutions and explain them in a simple, friendly way to meet customer needs.

Join a collaborative environment that values integrity, accountability and team spirit, offering inclusive benefits and opportunities to grow as a customer‑first specialist.

Qualifications

• Customer-focused attitude with genuine care.
• Ability to learn product knowledge across tech solutions.
• Strong listening and empathy to understand needs.
• Ability to handle general questions to complex issues.
• Support a welcoming, customer-first store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer focus

Active listening

Communication skills

Product knowledge

Tools

Tech knowledge

Job description

Optus is seeking a part-time Retail Consultant to join our Parabanks team, delivering exceptional customer experiences with optimism and genuine care. You’ll build knowledge across our tech solutions and explain them in a simple, friendly way to meet customer needs.

Join a collaborative environment that values integrity, accountability and team spirit, offering inclusive benefits and opportunities to grow as a customer‑first specialist.