Part-Time Retail Tech & Customer Care Consultant

Singtel Group; Strathpine; On-site; AUD 30,000 - 41,000; Part time

Job summary

Optus is seeking a Retail Service Consultant to join our Strathpine team in a part-time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we'd love to have you on board.

At Optus, you will deliver standout customer experiences, build knowledge across tech solutions, and engage customers with empathy and clear communication to tailor personalised solutions that brighten their day.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a Retail Service Consultant to join our Strathpine team in a part-time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we'd love to have you on board.

At Optus, you will deliver standout customer experiences, build knowledge across tech solutions, and engage customers with empathy and clear communication to tailor personalised solutions that brighten their day.