Customer-First Tech Retail Consultant (Part-Time)

Optus Enterprise; Ballarat; Vor Ort; AUD 34.000 - 44.000; Teilzeit

Benefits dieser Stelle

Monthly $80 credit

25% off Optus products

Connected Day

Optus U micro-credentials

Diversity networks

Counselling services

Parental leave (14 weeks)

Zusammenfassung

Optus is seeking a friendly Retail Service Consultant for our Wendouree store in a part-time 20 hours role. If you enjoy helping customers and thrive in a supportive team, we’d love to have you on board.

You’ll develop product knowledge across the full range of tech solutions and deliver personalised solutions with empathy and clear communication. Join a diverse environment with generous perks, including special discounts, staff wellbeing initiatives, and development opportunities through Optus

Aufgaben

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Jobbeschreibung

Optus is seeking a friendly Retail Service Consultant for our Wendouree store in a part-time 20 hours role. If you enjoy helping customers and thrive in a supportive team, we’d love to have you on board.

You’ll develop product knowledge across the full range of tech solutions and deliver personalised solutions with empathy and clear communication. Join a diverse environment with generous perks, including special discounts, staff wellbeing initiatives, and development opportunities through Optus