Part-Time Retail Service Consultant — Tech & Care

Optus Enterprise; Lismore; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Discounts on Optus products

Connected Days

Counselling services

Résumé du poste

Optus is seeking a positive, customer focused Retail Service Consultant to join our Lismore team in a Part-Time capacity. You’ll be the face of Optus, delivering standout customer experiences and building product knowledge across the full range of tech solutions in simple, friendly terms.

If you love helping people and thrive in a supportive team, you’ll enjoy flexible hours, opportunities to de‑escalate with empathy, and the chance to create memorable moments for every visitor.

Qualifications

• Deliver standout customer experiences.
• Build product knowledge across tech solutions.
• Explain technology in simple, accessible terms.

Responsabilités

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions.
• Understand customer needs and deliver personalised solutions with empathy and clear communication.
• Support customers through enquiries, from general questions to complex issues, using de‑escalation techniques.
• Contribute to a welcoming, customer-first environment by collaborating with teammates.
• Stay adaptable and proactive during periods of high activity to keep the store running smoothly.

Connaissances

Customer service

Communication

Empathy

Teamwork

Tech literacy

Description du poste

Optus is seeking a positive, customer focused Retail Service Consultant to join our Lismore team in a Part-Time capacity. You’ll be the face of Optus, delivering standout customer experiences and building product knowledge across the full range of tech solutions in simple, friendly terms.

If you love helping people and thrive in a supportive team, you’ll enjoy flexible hours, opportunities to de‑escalate with empathy, and the chance to create memorable moments for every visitor.