Part-Time Tech & Customer Solutions Consultant

Singtel Group; City of Unley; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Product discounts

Paid Connected Day

Counselling services

Parental leave

Job summary

Optus is seeking a customer‑focused Retail Service Consultant to join our Unley store in a part‑time capacity. You’ll deliver standout service, build product knowledge and help customers find simple, friendly solutions.

In this supportive team, you’ll stay adaptable during busy periods, contribute to a welcoming environment and make every visitor’s experience memorable. Previous retail experience is valued, along with a positive can‑do attitude.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a customer‑focused Retail Service Consultant to join our Unley store in a part‑time capacity. You’ll deliver standout service, build product knowledge and help customers find simple, friendly solutions.

In this supportive team, you’ll stay adaptable during busy periods, contribute to a welcoming environment and make every visitor’s experience memorable. Previous retail experience is valued, along with a positive can‑do attitude.