Part-Time Tech-Savvy Retail Consultant

Singtel Group; Adelaide; On-site; AUD 32,000 - 47,000; Part time

Benefits offered by this job

Product discounts

Employee assistance benefits

Job summary

Optus is seeking a positive, customer-focused Retail Consultant to join the Arndale team in a part-time capacity. If you love helping people and thrive in a supportive team, we'd love to have you on board.

Day-to-day includes delivering standout customer experiences, building product knowledge across tech solutions, and delivering personalised solutions with empathy and clear communication. A welcoming, customer-first environment awaits.

Qualifications

• Customer-focused mindset and friendly communication.
• Ability to learn and explain tech products clearly.
• Willingness to assist customers and handle inquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer-focused Retail Consultant to join the Arndale team in a part-time capacity. If you love helping people and thrive in a supportive team, we'd love to have you on board.

Day-to-day includes delivering standout customer experiences, building product knowledge across tech solutions, and delivering personalised solutions with empathy and clear communication. A welcoming, customer-first environment awaits.