Team Leader - Frontline Homelessness Services

The Salvation Army; Alice Springs; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Salvation Army in Alice Springs is seeking a Team Leader - Open House to manage a team of Case Managers delivering a supported accommodation program for men on bail or involved with the justice system and experiencing homelessness. This on-site role operates from a 27-bed residential facility with a strong focus on day-to-day operations and team support.

You will oversee intake, assessment and planning, ensuring services align with the National Homelessness Stream Model of Care while meeting

Qualifications

• Degree in Social Services, Community Development or related field, or extensive experience in a similar role.
• Experience engaging people experiencing homelessness.
• Understanding of homelessness, alcohol and other drug concerns and mental health issues.
• Previous experience supervising or supporting staff.
• Commitment to culturally safe, inclusive and person-centred practice.

Responsibilities

• Provide day to day guidance, coaching and support to Case Managers
• Build a positive and connected team culture focused on wellbeing and best practice
• Strengthen case management practice through supervision, reflection and capability building
• Support intake, assessment and the development of holistic case plans
• Maintain strong relationships with internal and external stakeholders, including justice partners
• Contribute to budgeting oversight and service planning
• Lead recruitment, onboarding and induction processes
• Ensure services are delivered safely, consistently and in line with TSA policies, legislation and funding requirements
• Support continuous improvement through data, evaluation and reflective practice

Skills

People leadership

Case management

Communication

Organisational skills

Budgeting

Cultural safety

Homelessness knowledge

Staff development

Education

Degree in Social Services/Community Development or related field

Job description

The Salvation Army in Alice Springs is seeking a Team Leader - Open House to manage a team of Case Managers delivering a supported accommodation program for men on bail or involved with the justice system and experiencing homelessness. This on-site role operates from a 27-bed residential facility with a strong focus on day-to-day operations and team support.

You will oversee intake, assessment and planning, ensuring services align with the National Homelessness Stream Model of Care while meeting