Team Leader - Open House

The Salvation Army Australia; Alice Springs; On-site; AUD 88,000 - 92,000; Full time

Benefits offered by this job

Hourly pay SCHADS Level 6

Superannuation

Relocation assistance

Parental leave

Flexible working

Wellbeing supports

Job summary

The Salvation Army Australia in Alice Springs, NT, is seeking a Team Leader to guide Case Managers in a supported accommodation program for men on bail or involved with the justice system and experiencing homelessness. This on-site, 27-bed facility role focuses on day-to-day operations, staff supervision and trauma-informed, person-centred care.

You will oversee intake, assessment and service delivery, align with the National Homelessness Stream Model of Care, and work with the Program Manager

Qualifications

• Degree in Social Services or related field.
• Experience supervising or supporting staff.
• Understanding homelessness, AOD, mental health.

Responsibilities

• Provide day-to-day guidance, coaching and support to Case Managers.
• Lead recruitment, onboarding and induction processes.
• Oversee intake, assessment and development of holistic case plans.
• Ensure service delivery aligns with TSA policies, funding requirements and Model of Care.
• Support compliance, data accuracy and continuous improvement.

Skills

Team leadership

Coaching

Case management

Budgeting

Stakeholder engagement

Education

Degree in Social Services

NT Driver's Licence

NT Working with Children Check

First Aid certificate

Job description

Alice Springs, NT | Full Time | SCHADS Level 6

Why this role matters

Homelessness in Central Australia is shaped by complex social, cultural and structural realities. Many people experience unstable housing alongside mental health challenges, alcohol and other drug concerns and involvement with the justice system, often with limited access to consistent support.

In this context, the work of our frontline teams matters deeply. As Team Leader, you help create the conditions for people to feel safe, respected and supported. You guide a team working alongside men on bail or navigating justice requirements, providing practical support, connection and stability. Your leadership directly influences the quality of care delivered and the confidence and wellbeing of the staff providing it.

If you are someone who leads with heart, thrives in dynamic environments and wants to make a meaningful impact in the Central Australian community, this role offers the opportunity to step into purposeful leadership.

About the role

You will lead a team of Case Managers delivering a supported accommodation program for men who are on bail or otherwise involved with the justice system and experiencing homelessness. This is an on-site role within a 27-bed residential facility with a strong focus on day-to-day operations and supporting the team.

The program provides a safe and stabilising environment, alongside wraparound support to help participants meet court-ordered conditions while also addressing broader needs such as housing stability, alcohol and other drug use and mental health. You will support your team to deliver consistent, person-centred and trauma-informed support while maintaining clear boundaries and ensuring a structured and safe environment for all participants.

You will oversee daily operations, guide case planning, support intake and assessment and ensure service delivery aligns with TSA's National Homelessness Stream Model of Care. You will work closely with the Program Manager to meet compliance requirements, maintain data accuracy and support continuous improvement.

This full-time permanent position reports to the Program Manager and pay is in accordance with a SCHADS Level 6.

How you will make an impact

• Provide day to day guidance, coaching and support to Case Managers
• Build a positive and connected team culture focused on wellbeing and best practice
• Strengthen case management practice through supervision, reflection and capability building
• Support intake, assessment and the development of holistic case plans
• Maintain strong relationships with internal and external stakeholders, including justice partners
• Contribute to budgeting oversight and service planning
• Lead recruitment, onboarding and induction processes
• Ensure services are delivered safely, consistently and in line with TSA policies, legislation and funding requirements
• Support continuous improvement through data, evaluation and reflective practice

What you will bring

• Degree in Social Services, Community Development or a related field, or extensive experience in a similar role
• Understanding of homelessness, alcohol and other drug concerns and mental health issues
• Previous experience supervising or supporting staff
• Strong organisational and time management skills
• Experience working within budgets and service delivery requirements
• Ability to remain calm, resilient and solutions focused in challenging situations
• Commitment to culturally safe, inclusive and person-centred practice
• A current NT Driver's Licence
• Valid NT Working with Children Check
• A current First Aid certificate or willingness to obtain

What we offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits, including:

• $64.20 - $67.05 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
• SCHADS Level 6 - Above Award conditions (up to 10%)
• Remote Area Housing Benefit for eligible employees (up to $31,800 tax free)
• Entertainment Benefit (up to $2,650 tax free)
• Relocation assistance of up to $5,000 for eligible applicants
• Generous paid parental leave (12 weeks primary, 2 weeks secondary)
• Purchased Leave Scheme (up to 8 weeks)
• Five days paid leave each year to experience other programs or activities
• Flexible working arrangements
• Access to the Employee Assistance Program and wellbeing supports
• Ongoing training and development to help you grow in your role
• A career where your work genuinely changes lives in the NT

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.