Case Manager – Homelessness & Justice Support

The Salvation Army Australia; Alice Springs; On-site; AUD 70,000 - 76,000; Full time

Benefits offered by this job

Remote Area Housing Benefit

Entertainment Benefit

Relocation assistance

Parental leave + Purchased Leave

Job summary

The Salvation Army Australia is seeking a dedicated Case Manager for Open House in Alice Springs. You will deliver intake, assessment, and collaborative case planning for men in supported housing, help them meet bail or parole conditions and connect to essential services.

You will work with a multidisciplinary team to ensure culturally safe, person-centred practice and maintain accurate records aligned with TSA standards. This is a full-time permanent role in Central Australia.

Qualifications

• Certificate IV in Community Services or a related qualification.
• Experience supporting people in a social services environment.
• Demonstrated case management experience and skills.
• Case management skills grounded in empathy, structure and good judgement.
• Ability to work with people from diverse cultural backgrounds.
• Understanding of local Aboriginal communities and culture.
• Ability to remain calm, resilient and responsive in challenging situations.
• Commitment to culturally safe, inclusive and person-centred practice.
• NT Driver's Licence and NT Working with Children Check.

Responsibilities

• Undertake intake and assessment to build a shared understanding of participant needs and strengths.
• Develop individual case plans in collaboration with participants.
• Support participants to meet bail or parole conditions and work towards long term goals.
• Assist participants to access services, attend appointments and build community supports.
• Advocate on behalf of participants with government and non-government agencies.
• Maintain accurate, up-to-date client records and data in line with TSA standards.
• Monitor progress and review case plans to ensure they meet participant needs.
• Identify risks and elevate concerns to the Team Leader as required.
• Contribute to a safe, structured and supportive environment within the residential facility.

Skills

Case management

Empathy

Diverse cultures

Aboriginal culture

Calm under pressure

Cultural safety

Team collaboration

Community services

Public speaking

Communication

Education

Certificate IV in Community Services

Tools

NT Driver's Licence

NT Working with Children Check

Job description

The Salvation Army Australia is seeking a dedicated Case Manager for Open House in Alice Springs. You will deliver intake, assessment, and collaborative case planning for men in supported housing, help them meet bail or parole conditions and connect to essential services.

You will work with a multidisciplinary team to ensure culturally safe, person-centred practice and maintain accurate records aligned with TSA standards. This is a full-time permanent role in Central Australia.