Case Manager - Open House

The Salvation Army Australia; Alice Springs; On-site; AUD 70,000 - 76,000; Full time

Benefits offered by this job

Remote Area Housing Benefit

Entertainment Benefit

Relocation assistance

Parental leave + Purchased Leave

Job summary

The Salvation Army Australia is seeking a dedicated Case Manager for Open House in Alice Springs. You will deliver intake, assessment, and collaborative case planning for men in supported housing, help them meet bail or parole conditions and connect to essential services.

You will work with a multidisciplinary team to ensure culturally safe, person-centred practice and maintain accurate records aligned with TSA standards. This is a full-time permanent role in Central Australia.

Qualifications

• Certificate IV in Community Services or a related qualification.
• Experience supporting people in a social services environment.
• Demonstrated case management experience and skills.
• Case management skills grounded in empathy, structure and good judgement.
• Ability to work with people from diverse cultural backgrounds.
• Understanding of local Aboriginal communities and culture.
• Ability to remain calm, resilient and responsive in challenging situations.
• Commitment to culturally safe, inclusive and person-centred practice.
• NT Driver's Licence and NT Working with Children Check.

Responsibilities

• Undertake intake and assessment to build a shared understanding of participant needs and strengths.
• Develop individual case plans in collaboration with participants.
• Support participants to meet bail or parole conditions and work towards long term goals.
• Assist participants to access services, attend appointments and build community supports.
• Advocate on behalf of participants with government and non-government agencies.
• Maintain accurate, up-to-date client records and data in line with TSA standards.
• Monitor progress and review case plans to ensure they meet participant needs.
• Identify risks and elevate concerns to the Team Leader as required.
• Contribute to a safe, structured and supportive environment within the residential facility.

Skills

Case management

Empathy

Diverse cultures

Aboriginal culture

Calm under pressure

Cultural safety

Team collaboration

Community services

Public speaking

Communication

Education

Certificate IV in Community Services

Tools

NT Driver's Licence

NT Working with Children Check

Job description

Alice Springs, NT | Full Time | SCHADS Level 4

Why this role matters

Homelessness in Central Australia is shaped by complex social, cultural and structural realities. Many people experience unstable housing alongside mental health challenges, alcohol and other drug concerns and involvement with the justice system. Access to consistent support can be limited, and the work of our frontline teams truly matters.

As a Case Manager at Open House, you will walk alongside men referred through the justice system, including those on bail or parole, helping them stabilise, meet their conditions and work towards long term housing and wellbeing goals. You will create a safe, structured and supportive environment where participants feel respected, understood and empowered. Your work directly contributes to improved outcomes for individuals and strengthens the broader community.

If you are someone who leads with compassion, values cultural safety and thrives in hands‑on support work, this role offers the opportunity to make a meaningful impact in Central Australia.

About the role

You will provide case management to participants living in the Men's Open House supported accommodation program. Working closely with the Team Leader and a multidisciplinary team, you will undertake intake and assessment, develop collaborative case plans and support participants to achieve self‑determined goals.

Your role includes advocating for clients, assisting them to access services, supporting appointments and maintaining accurate records in line with TSA standards. You will identify risks, respond appropriately to high‑risk situations and ensure case management aligns with the National Homelessness Stream Model of Care.

This full-time permanent position reports to the Team Leader and pay is in accordance with a SCHADS Level 4.

How you will make an impact

• Undertake intake and assessment to build a shared understanding of participant needs and strengths
• Develop individual case plans in collaboration with participants
• Support participants to meet bail or parole conditions and work towards long term goals
• Assist participants to access services, attend appointments and build community supports
• Advocate on behalf of participants with government and non-government agencies
• Maintain accurate, up to date client records and data in line with TSA standards
• Monitor progress and review case plans to ensure they continue to meet participant needs
• Identify risks and elevate concerns to the Team Leader as required
• Contribute to a safe, structured and supportive environment within the residential facility

What you will bring

• Certificate IV in Community Services or a related qualification
• Experience supporting people in a social services environment
• Demonstrated case management experience and skills
• Case management skills grounded in empathy, structure and good judgement
• Confidence working with people from diverse cultural backgrounds
• Understanding of local Aboriginal communities and culture
• Ability to remain calm, resilient and responsive in challenging situations
• Commitment to culturally safe, inclusive and person‑centred practice
• NT Driver's Licence
• NT Working with Children Check

What we offer

• $51.37 - $55.28 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
• SCHADS Level 4 - Above Award conditions (up to 10%)
• Remote Area Housing Benefit for eligible employees (up to $31,800 tax free)
• Entertainment Benefit (up to $2,650 tax free)
• Relocation assistance of up to $5,000 for eligible applicants
• Generous paid parental leave (12 weeks primary, 2 weeks secondary)
• Purchased Leave Scheme (up to 8 weeks)
• Five days paid leave each year to experience other programs or activities
• Flexible working arrangements
• Access to the Employee Assistance Program and wellbeing supports
• Ongoing training and development to help you grow in your role
• A career where your work genuinely changes lives in the NT

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.