Team Leader: Desktop Home Assessments & Coaching

Randstad NV; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training and development

Competitive remuneration and benefits

Job summary

Randstad supports a market-leading general insurance organisation in Australia to recruit an experienced Team Leader - Desktop Home Assessing based in North Lakes. You will guide, coach, and oversee eight Desktop Home Assessors responsible for virtual home assessments, cost validations, scope accuracy, and end-to-end claim management.

This leadership role emphasizes operational discipline, capability development, and high-standard assessment methodologies, with a focus on delivering exceptional

Qualifications

• Minimum of 2 years in Home Assessing or Building/Construction.
• Proven leadership experience with coaching and team performance management.
• Strong ability to convert data into actionable team priorities.
• Experience with cost validation and scoping accuracy is preferred.

Responsibilities

• Lead, coach, and manage a team of eight Desktop Home Assessors in North Lakes.
• Provide technical guidance on scoping accuracy, cost validation, and virtual assessing techniques.
• Monitor operational reporting to drive daily, weekly, and monthly priorities and improve the home claims operating model.
• Implement cost-control strategies to meet financial outcomes and identify improvements across the claims value chain.
• Manage complex claim escalations and maintain relationships with internal teams and external partners.
• Track team KPIs, productivity, and quality to align with standards and drive process improvements.

Skills

People leadership

Coaching

Data analytics

Stakeholder management

Communication

Tools

Assessment software

Cost estimation tools

Job description

Randstad supports a market-leading general insurance organisation in Australia to recruit an experienced Team Leader - Desktop Home Assessing based in North Lakes. You will guide, coach, and oversee eight Desktop Home Assessors responsible for virtual home assessments, cost validations, scope accuracy, and end-to-end claim management.

This leadership role emphasizes operational discipline, capability development, and high-standard assessment methodologies, with a focus on delivering exceptional